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Client:
Cpl
Location:
Null, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
76fd7ddfa86f
Job Views:
140
Posted:
03.03.2025
Expiry Date:
17.04.2025
Job Description:
My client has an exciting opportunity for a French speaking Customer Success Manager to join their Dublin team to look after a set of key customer accounts.
The role:
* Provide maximum value to customers by building strong relationships.
* Drive proactive engagement between the Customer Service teams and the company's product experts.
* Develop the company as a trusted partner by assisting customers in planning and understanding the best ways to utilize their software or products based on the customer’s business needs.
* Conduct Customer Satisfaction Reviews with customers on a monthly/quarterly basis to gauge customers’ levels of engagement and provide feedback regarding service improvements.
* Respond to potential customer projects as they arise within your accounts.
* Support the management of customer projects.
* Act as an extra escalation point for customers, particularly when dealing with high priority incidents.
About you:
* Proficient French speaker.
* 3+ years’ experience in a Customer Success/Account Management Role.
* Demonstrated understanding of Customer Success Management and Retention practices.
* Excellent interpersonal skills, particularly the ability to gain alignment and cooperation with colleagues to manage a subset of customers.
What the company offers:
* Competitive compensation that rewards achievement.
* High-level Health, Dental, and Vision insurance.
* Life insurance & Income Protection.
* 23 days Annual Leave plus 2 company days.
* Generous Maternity & Paternity leave policies.
* Employee Assistance Programme.
* Fun and inclusive environment with regular events organized by Engagement and Diversity Committees.
Location: Sandyford D18
If this interests you, apply now or mail your CV to.
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