Job Title:
Customer Service Representative - Italian and Spanish Speaking
Location:
Dublin city center (Hybrid)
Work Model:
Hybrid (Currently Remote)
Description:
We're Covalen, a BPO service provider collaborating with organizations worldwide for over 25 years. Our tailored solutions forge powerful partnerships, helping clients achieve their unique goals in Financial Services, Technology, and Utilities.
Duties and Responsibilities:
* Provide information on pension payments.
* Handle requests on missing payments.
* Provide information on previous payment.
* Provision of information on cheques.
* Provision of movements carried out.
* Provide information on payment methods.
* Provide consultancy concerning the most efficient methods of payments available.
* Provide customers with information on the choice of payment methods.
* Process changes to instructions regarding payment tools.
* Handle questions on international payments.
* Process changes of personal data and customer addresses.
* Process changes on payment preferences.
* Handle enquiries on payment methods, Western Union and cheque payments.
* Provide information on miscellaneous queries.
* Handling queries relating to proof of life procedures.
Requirements:
Education and Experience:
* Minimum 6 months experience in a customer service environment, preferably in a finance, banking, payments, or pensions sector.
* Excellent knowledge of Microsoft Office products.
Essential Skills and Abilities:
* Ability to function in a fast-paced environment where standard of quality and timeliness are established.
* Must possess excellent PC skills.
* Must be goal orientated.
* Ability to speak, read and comprehend required language(s), including English and possess good verbal communications skills.
* Must possess superior listening skills.
* Ability to deliver information at customer's knowledge level in an understandable manner.
* Strong interpersonal skills and ability to think independently and follow through effectively.
* Ability to apply a logical problem-solving approach to resolving customer problems and enquiries.
* Must be numerate and possess excellent attention to detail.
Benefits:
* Hybrid-working model (Currently Remote, subject to change).
* Training & Development.
* Internal career progression opportunities.
* Employee assistance programme (EAP).
* Hive medical cash plan.
* PRSA Scheme.
* Employee engagement initiatives.
* Bike to work scheme.