Financial Services - Service Delivery Manager
My client, a Galway City based, civil service organisation, seeks to hire a new Service Delivery Manager on a permanent basis. Reporting to the Regional Manager, you will be responsible for managing a small team, implementing a business strategy, quality, compliance, stakeholder engagement and operational leadership. This will suit someone with a level 8 background in either Money Advice, Finance, Human Resources, Quality Management or Community Development. This is a permanent role, aligned to a civil service salary scale with an attractive benefits and annual leave package. This role requires you to work on-site, 5-days per week in Galway City Centre.
Responsibilities:
Planning & Development of Services
* Implement business strategy and annual action plans, developing and delivering local business plans.
* Support the Regional Manager in strategic aims, planning, and change management.
* Collect, analyze, and report data, ensuring accountability for service delivery.
* Ensure services adapt to community needs, fostering strong local partnerships.
* Promote the service through media, presentations, and community engagement.
* Plan, implement, and deliver money management education programs as required.
Personnel Management
* Recruit, manage, and supervise staff, ensuring balanced workloads.
* Oversee staff performance, training, and development in line with policies.
* Foster team cohesion and communication through meetings and collaboration.
* Manage Health & Safety and Facilities at the local level.
* Maintain personnel and company records per policy and legal requirements.
Quality Management
* Implement and uphold best practice standards for Money Advice & Budgeting.
* Support staff in delivering high-quality advice through training and mentoring.
* Conduct client case reviews, provide feedback, and ensure compliance.
* Ensure clients receive comprehensive advice on all available options.
* Monitor client feedback and report findings to the Regional Manager.
* Maintain data security and compliance with legislative requirements.
* Carry a client caseload if service demands require.
Additional Responsibilities
* Attend seminars and meetings as directed.
* Undertake additional duties relevant to the role.
* Provide short-term cover for the Regional Manager or other managers as needed.
* Adaptability and flexibility required due to the evolving nature of the role.
Requirements
* 3rd level – Level 8 (minimum) - Money Advice, Finance, Human Resources, Quality Management or Community Development (Preferred) OR
* 3 years management experience in either Money Advice, Debt Management, Personnel Management, Finance or Quality Management OR
* NFQ minimum level 7 in one of the above disciplines and 5 years work experience in one or more of the above areas.
Essential Knowledge And Skills
* Demonstrated expertise and experience in money advice, budgeting and debt management particularly in the area of consumer debt.
* Demonstrated team leadership and experience of personnel management.
* Excellent ICT skills and experience of software systems including Case Management and HR packages.
* Experience of working with a diversity of individuals and groups particularly people experiencing difficulty coping with their situation.
* Capacity to develop and implement organisational plans and policy and provide written management reports on activities.
* Experience of personal insolvency, financial services, voluntary and statutory debt resolutions - Desired.
* Experience in change management - Desired.
* Experience in social policy and advocating for change - Desired.
* Experience of public funding and community and voluntary sector - Desired.
For more information, please contact [email protected]
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Project Management and Information Technology
Industries
Staffing and Recruiting
#J-18808-Ljbffr