Location: On site / Ballycurreen, Cork Airport Business Park, Co. Cork, Ireland
Job Type: Permanent / Full-time
Sector and Subsector: Hospitality | Front of House
Salary: Negotiable Salary
The Cork International Hotel is currently recruiting for the position of full-time Night Manager. The Night Manager will represent management during the night. This role is responsible for enforcing the hotel's standards of excellence for all areas being supervised. This might suit someone currently in a night porter/auditor role and looking to progress their career.
SCOPE OF WORK:
1. Under the direction of the Front Office Manager, manage and co-ordinate Night Operations to provide efficient, prompt, courteous, trouble-free, and proactive service to guests; hence maximize rooms revenue and guest satisfaction.
2. Provide a safe and secure hotel environment by safeguarding guests, employees, and assets of the hotel against fire and other hazards.
3. Participate in partnership with the whole Cork International Hotel team in the development of the business and the achievement of its customer service objectives.
4. Respond to all guest requests in a prompt and efficient manner and follow-up to ensure the guest is satisfied.
5. Deal with any customer complaints as per the Service Recovery policy in the Standard Operating procedures.
6. Check guest satisfaction continuously throughout their stay.
MAIN DUTIES AND RESPONSIBILITIES:
1. Available to register, process, and greet guests promptly.
2. Check the daily arrival list.
3. Welcome guests to the hotel.
4. Respond to guest requests for information about the hotel and its surroundings.
5. Arrange for special services requested by guests.
6. Stay current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift.
7. Prepare night audit reports as requested.
8. Patrol the hotel on a regular basis and document activities in accordance with safety and security policy.
9. Process written reports involving security at the hotel by communicating hazards with department heads.
10. Ensure that all hotel entrances and exits are locked and unlocked per hotel policy.
11. Maintain hotel key management procedure and ensure that all keys are accountable.
12. Communicate effectively with customers, colleagues, and supervisors.
13. Demonstrate teamwork by co-operating and assisting colleagues as needed.
14. Ensure that guest mail and messages are delivered promptly.
15. Maintain a clean and tidy lobby, and perform light cleaning duties if required.
Benefits:
* Opportunity for training and career development with the Trigon Group.
* Competitive rate of pay.
* Relocation Assistance.
* Access to our Company Pension Scheme.
* Employee referral bonus.
* Friends & Family discounts across our restaurants.
* Special rates in our hotel accommodation.
* Paid internal and external training days.
* Access to Trained Mental Health First Aiders.
* Team Member Annual Awards, Service Recognition, Monthly Team Member of The Month.
* Meals on Duty.
* Assistance with Leap Cards.
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Are you currently living in Cork?
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Have you worked in a similar role previously?
Have you been referred to this job by a current Cork International Hotel employee? No Yes
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