Team Lead (Administration)
Radiology
We are recruiting for a Team Leader for the Radiology Administration Team.
This is a Full time permanent position.
Duties within the role include:
1. Leading the administration team ensuring the delivery of an excellent standard of customer service and support
2. Liaising with all Consultants and staff regarding patient scheduling on a weekly basis
3. Managing and scheduling TMS for the Radiology Administration team
4. Ensure effective communication with Consultants and all staff
5. Serving as a key point of contact for any Radiology administration team related issue
6. Supporting team members in dealing with complaint handling
7. Monitoring and ensuring team compliance with hospital policies and procedures
8. Building and managing relationships with all Radiology administration staff to ensure complementary ways of working
9. Review processes and procedures and drive efficiencies
10. Ensure all telephone calls from public, patients and GPs are processed in a timely and efficient manner
11. Ensuring accuracy of insurance checks and billing
12. Liaising with Accounts staff regarding patient billing
13. Provide local induction training for new administration staff
14. Other duties which may be delegated from time to time by your Line Manager
Candidate Requirements
1. Third level qualification preferable
2. A minimum of 2 years’ experience in a people management role essential
3. Experience in clinical support role preferred
4. Strong IT skills
5. Excellent problem solving skills
6. Experience in change management an advantage
Applications or Enquiries can be made in confidence to Laura Browne in the HR Department, or by e-mail to Laura.Browne@materprivate.ie
Closing Date for applications is 14th March 2025
Mater Private, Cork is committed to a policy of equal opportunities.
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