Job Description
Responsibilities:
* Organising and managing correspondence into the Head of Service Office and drafting responses as required, primarily via email.
* Scheduling and coordinating various meetings across the HOS Team, including minute taking.
* Coordinating and tracking Parliamentary Questions (PQs) and Representations (Reps) and responses from public representatives to Primary Care services.
* Tracking financial and HR data, and KPI and performance data.
* Managing and tracking information gathering and reporting for Quality, Health & Safety across the division, including emergency and crisis responses during extreme weather and other events.
* Managing archiving and filing as required.
Competencies:
Professional Knowledge & Experience:
* Demonstrates knowledge and experience relevant to the role as per the duties & responsibilities, eligibility criteria, and post-specific requirements.
* Maximises the use of ICT, demonstrating excellent computer skills particularly Microsoft Office, Outlook etc.
* Demonstrates the ability to work in line with relevant policies and procedures.
Planning and Managing Resources:
* Demonstrate the ability to plan and organise own workload and that of others in an effective and methodical manner within strict deadlines, ensuring deadlines are met.
* Sets realistic goals and time-scales, taking account of potential problems and competing priorities.
* Devotes time and energy to the most important task at any given time.
* Maintains an awareness of value for money.
Commitment to a Quality Service:
* Demonstrate a commitment to providing a quality service.
* Demonstrate awareness and appreciation of the service user and has strong customer service skills.
* Embraces the change agenda; demonstrates flexibility, initiative, and adaptability in a changing work environment.
Evaluating Information, Problem Solving & Decision Making:
* Demonstrate numeracy skills, the ability to evaluate information, problem solve, and make effective decisions.
* Makes decisions and solves problems in a timely manner before they accumulate.
* Gathers information from enough sources and other people to make well-founded decisions/solve problems.
Team Working:
* Demonstrate the ability to work on own initiative as well as part of a team.
* Contributes to a positive team spirit.
* Demonstrates a willingness to become involved and help team members if they are under pressure.
Communication & Interpersonal Skills:
* Effective communication skills including the ability to present information in a clear and concise manner.
* Strong written communication skills.
* Strong interpersonal skills including the ability to build and maintain relationships with a variety of stakeholders; treats others with dignity and respect.