At Gourmet Food Parlour, we are excited to offer an exceptional opportunity for a motivated, enthusiastic, and ambitious General Manager to join our team. This role involves overseeing the daily operations of our three units within Arnott's Department Store. We're looking for a dynamic leader who excels in interpersonal communication, team management, and delivering outstanding customer experiences. If you're eager to grow with a vibrant brand, develop a high-performing team, and embrace challenges, we'd love to hear from you!
Responsibilities and Duties
* Leadership: Drive day-to-day operations, leading a successful team with enthusiasm and professionalism.
* Team Management: Oversee workforce decisions including hiring, training, evaluating, and scheduling. Collaborate with Operations and HR on disciplinary actions if required.
* Operational Performance: Manage financial and operational aspects by coordinating with the finance team, conducting inventory, managing budgets, cash handling, and liaising with suppliers.
* Target Achievement: Set, monitor, and achieve sales and performance goals.
* Performance Motivation: Analyse sales figures, track team performance, and inspire staff to meet targets.
* Safety & Compliance: Ensure safety protocols and security measures are in place, providing staff with regular training on procedures.
* Standards & Cleanliness: Maintain HACCP compliance and ensure thorough adherence to cleaning procedures by all team members.
* Coaching & Development: Regularly coach management staff to deliver results and act as a role model in professionalism.
* Collaboration: Build positive working relationships with the Arnott's team and adhere to store protocols.
Qualifications
* Passion for team motivation and individual staff development
* Strong leadership and task-driven mindset
* Customer-focused management approach
* Effective multitasking and operational management skills
* Proficient in customer service practices and Microsoft Office
* Problem-solving abilities with clear and concise communication
* Adaptable to company standards and procedures
Benefits
* Monthly KPI-based senior management bonus
* Tips
* Employee assistance program
* Access to dedicated training platforms
* Discounted staff meals
* Arnott's discount
* Career progression opportunities
Join us at Gourmet Food Parlour and be part of a team where your leadership and ambition will make a difference!
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