Regulatory and Quality Assurance Manager
20-03-2025 11:03
Society of Chartered Surveyors Ireland
Key Responsibilities
* Work as part of the regulation team by fully supporting the Director of Regulation and Registrar in making sure the Business Plan and Objectives are delivered in line with project timelines and high-quality standards.
* Develop a good understanding and assume responsibility for key projects and services delivered as part of the SCSI’s regulatory and quality assurance services which include:
* Investigations, Disciplinary and Regulatory Enforcement Services to protect the public and safeguard the reputation of the profession in accordance with the SCSI member Rules of Conduct and Building Control Act, 2007.
* Annual CPD Audit Programme ensuring continuing professional development requirements for members and registrants are met in accordance with the SCSI members CPD policy and the statutory system of CPD for registrants under the Act.
* A range of Dispute resolution services and maintenance of expert panels providing professional solutions for resolving disputes in the built environment.
* Risk Monitoring and Quality Assurance Programme checking compliance with professional standards with a particular focus on Global Valuation Standards.
* Identify and manage new projects, with the approval of the Director of Regulation and Registrar, that actively contribute to the development of services within the regulation department’s remit.
* Work closely and build good relationships with members and non-members serving on the Regulatory Boards and Tribunals, supporting training needs. Prioritise and handle specific delegated tasks that require attention.
* Work collaboratively across the wider SCSI team to ensure a joined-up approach to regulation, education and policymaking.
* Willingness to learn and develop, take on new responsibilities and adopt a flexible, pragmatic approach to work.
* Champion a culture of continuous improvement and customer service excellence to deliver best-in-class regulatory and operational processes.
Skills and Experience
* Qualification(s) in a field relevant to the role beneficial but not absolute.
* Strong operational and management experience (3-5 years) in regulation, compliance and risk in a similar professional body, regulatory agency or industry association.
* Understand the role of a professional body and be aware of the regulatory landscape for professionals in Ireland.
* Proven ability to interpret and apply regulatory frameworks, ensuring compliance with regulatory obligations.
* Experience in project management, ideally focusing on regulatory projects in a similar field.
* Experience working within a team in a case working environment and a track record of delivering on deadlines and objectives.
* Display an observable track record of practical judgement, decision-making, initiative and problem-solving.
* Good writing skills, having excellent attention to detail.
* Good interpersonal and communication skills, with an ability to appropriately engage with internal and external stakeholders and the public.
* Experience in working well under direction and autonomously and collaborating as part of a cross-functional team.
* Proficiency in Microsoft Office, Excel, PowerPoint and Customer Management Systems.
Application Requirements
When applying, please include a cover letter of no more than one page, outlining your reason for applying and your suitability for the role. This should accompany your CV. Please also include two references from previous employment.
Reports to
Registrar and Director of Regulation, Gwen Wilson
Location: The offices of the Society of Chartered Surveyors Ireland, 38 Merrion Square, Dublin 2. Flexible and remote working policy available on completion of probation.
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