Digital Transformation in Life Sciences
Cognizant is a world leader in delivering digital transformation solutions to the Life Sciences industry.
Through our expertise in Automation, MES & Digital, we deliver stable manufacturing systems optimized for operational efficiencies and compliance.
We specialize in Pharma 4.0 architectures and solutions covering IT, OT, and IoT applications, infrastructures, and services.
With operations across 5 continents and over 300,000 skilled employees, Cognizant partners with leading Life Sciences companies globally to provide performance improvements, cost reductions, and accelerated time-to-market.
About the Role
The MES Support Engineer will be responsible for implementing System/MES recipe changes and managing day-to-day issues related to Electronic Batch Records, Weigh and Dispense, and Equipment Management modules on our Emerson Syncade MES solution.
This role will work within a collaborative MES team at a large multi-national Biotech manufacturing facility in Cork and requires excellent communication and interpersonal skills with the ability to work independently.
Experience working in a pharmaceutical API manufacturing operation is desirable.
Key Responsibilities
* Maintain the incident queue in Service Now and manage/resolve issues as they arise in a timely manner.
* Initiate and implement Change Control activities in accordance with Quality Standards and Practices.
* Investigate and troubleshoot problems that occur and determine solutions or recommendations for changes and/or improvements.
* Produce high-quality, well-documented configuration that is easily maintainable.
* Prioritize support activities in line with project schedules.
* Perform testing of new MES recipes and changes.
* Generate computer system validation documentation in accordance with site procedures and GMP guidelines.
* FOLLOW ALL RELEVANT ENVIRONMENTAL, HEALTH, AND SAFETY PROCEDURES AND ASSIST IN INCIDENT INVESTIGATIONS AS REQUIRED.
Requirements
* Minimum 3-5 years of experience supporting IT applications (e.g., troubleshooting, managing incidents and change controls, design documentation, test case development, system & integration testing).
* Experience implementing changes for IT applications in a GMP environment would be an advantage.
* MES Recipe Authoring experience, knowledge of the Emerson Syncade MES solution would be an advantage but not required.
* Knowledge of programming and Visual Basic with experience in configuration management and deployment of developed code.
* MS SQL server experience would be an advantage.
* Past proven experience engaging business users to ensure that appropriate business needs are clearly communicated and delivered at or above expectations.
* Strong oral and written communication skills are required, with proven ability to communicate and build relationships cross-functionally.
The successful candidate must be a highly motivated individual who is delivery-focused and has experience working successfully across multiple business and functional teams.