Job Summary
This role is a member of the Administration team, providing first line helpdesk support. The successful candidate will be working across various facilities management requirements and administration, interacting with Facilities Management on-site teams and clients (both internal and external).
Main Responsibilities
* Logging, updating and closing requests on the helpdesk system.
* Contacting the relevant site ensuring that the requested task is issued to the relevant site person.
* Liaising with key teams on all sites to ensure all issues are resolved.
* Ensuring all work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPIs and SLAs. Required to use CMMS software.
* Analysing helpdesk open call reports ensuring that they are progressed in accordance with contractual timescales.
* Assisting in the preparation of monthly reports for our schools contracts by providing information required in a timely manner.
* Maintaining and updating all data records as requested.
* Posting of invoices to our accounts system and ensuring that all costs have been approved by the relevant person.
* Processing payroll when needed and assisting with on-site time management systems administration.
* Assisting with month-end closing of accounts.
* Supporting the team and Contract/Facilities Managers in day-to-day contract administration.
* Assisting with the placing of purchase orders for goods or services for the PPP contracts.
* Providing audit support to track actions following internal and external site reviews.
* Providing support to contract management with general office administration – minuting meetings, documentation management.
* Ad-hoc duties as required.
Ideal Candidate Requirements
* An understanding of contracts and key performance indicators.
* Experience in using Excel at advanced level. Experience with Outlook and Word.
* Previous experience in a similar role in office administration.
* Exemplary attention to detail and excellent communication skills.
* Self-motivated, enthusiastic and professional.
* Proven ability to work under pressure.
* Strong customer service and administration skills.
* The ability to make decisions, take ownership and use your own initiative to resolve problems.
* Ability to complete basic bookkeeping & accounts duties.
About Sodexo
Sodexo's purpose is to create a better every day for everyone to build a better life for all. We operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services, and Personal & Home Services.