We have Principal and Senior level contract roles in Galway for experienced Genesys Engineers.
Job Description
Our client is seeking a talented individual to contribute to their Contact Centre platform and engineering.
This is an opportunity to be part of a new team setup.
Key Responsibilities
* Lead technology solutions to deliver business value.
* Collaborate in an autonomous team, owning all aspects of delivery (Coding, Quality, DevSecOps).
* Help transform the devops, provisioning, testing and operational capabilities of the platform.
* Simplify complex systems through consistency, refactoring and repeatability.
* Grow an agile development culture and promote industry standard methodologies.
* Guide and oversee the implementation of high-level and low-level designs.
* Improve monitoring and operational stability practices.
Required Skills
* Extensive voice/digital routing experience.
* Expertise in using Genesys composer to create and maintain complex routing strategies.
* Strong organisational skills.
* Excellent communication and problem-solving abilities.
* Proficiency with Agile (Scrum, Kanban) delivery and software design.
* Understanding of enterprise-scale platform architecture and high availability considerations.
* Familiarity with Docker and container-based development and deployment practices as well as with CI/CD pipelines.
* Proficiency managing, configuring and tuning Linux operating systems.
* Consult and help mediate and resolve routing issues, coordinate trouble reports and follow through to resolution with applicable logging and monitoring tools.
* Demonstrate ability to effectively interact with all levels of management/personnel.
* Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes.
* System monitoring and performance evaluation.
* Documentation of process and procedures as assigned.
Success Criteria
* Ownership: Take personal accountability and deliver strong results.
* Collaboration: Thrive in a team-oriented, fast-paced environment.
* Clean and testable code: Lead by example for less experienced engineers.
* Continuous improvement: Question the status quo and seek ways to improve productivity.
* Automation mindset: Embrace automation for high-quality software delivery.