Job Title: Senior Supplier Operations Specialist
About the Role
We are seeking a dynamic and experienced Senior Supplier Operations Specialist to join our team. As a key member of our operations team, you will be responsible for managing a small team of associates who support our suppliers and drive strategic initiatives.
This is a fantastic opportunity for people managers looking to take their career to the next level or those aspiring to progress into management while embracing new challenges.
Key Responsibilities
* Manage a small team of associates responsible for resolving partner requests and progressing our strategic agenda via project work.
* Execute initiatives to drive progress against well-defined objectives and KPIs.
* Handle complex supplier issues where no standard operating procedures exist, as well as address constructive feedback shared by partners dissatisfied with aspects of their experience with Wayfair.
* Build strong relationships with suppliers and internal stakeholders.
* Analyse supplier engagement insights and team feedback to identify and implement process and product improvements.
* Think critically about our internal processes, proposing and implementing solutions to improve efficiency, effectiveness, and the overall supplier experience.
* Collaborate effectively with our global team to ensure seamless cross-functional cooperation.
* Analyse data and trends, and pilot innovative solutions to improve efficiency, effectiveness, and the overall supplier experience.
Requirements
* Proven experience successfully operating within an operational support function (managing suppliers, customer journey, handling escalations or process improvement); ideally within e-commerce, logistics, or supply chain.
* English language fluency, both verbal and written communication skills; Polish, German, or Mandarin is a plus.
* Effective communication skills, someone who builds collaborative partnerships and influences senior stakeholders on strategic decisions based on data-driven recommendations.
* Capability in managing multiple projects simultaneously; overseeing timelines, coordinating resources, and ensuring successful project delivery.
* Effective and innovative problem-solving skills, with the expertise to investigate & identify the root cause of issues and implement effective solutions.
* Proficiency with technology, both in navigating multiple systems simultaneously and learning new software required for the role.
* Attention to detail and capability of managing multiple tasks while excelling in a dynamic, fast-paced environment.
About Us
Wayfair is one of the world's largest online destinations for the home. We're reinventing the way people shop for their homes through industry-leading technology and creative problem-solving. We're confident that Wayfair will be home to the most rewarding work of your career.
We're a community of innovators, risk-takers, and trailblazers who celebrate our differences and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all.