Job Summary
This role offers a unique opportunity to tackle complex technical challenges, work with diverse customers worldwide, and engage in a dynamic, varied work environment. As an influential member of the team, you will collaborate with peers and senior leaders to define and refine the standards for operational excellence across JP Payment Products.
Key Responsibilities
* Handle incoming support tickets, troubleshoot, research the root cause of problems, and thoroughly resolve defects.
* Provide software support in staging and production environments, develop tools to aid operations and maintenance, and generate system and support status reports.
* Maintain SLA's through the implementation of proactive issue detection and reporting.
* Read and understand complex application code and make code fixes to resolve support issues.
* Work on operations and maintenance driven coding projects, primarily using Ruby, Rails, Java, Python, shell scripts, AWS, and web technologies.
* Create or improve small tools or applications.
* Collaborate with development teams to hand off or take over active support issues, and contribute to building a team-specific knowledge base and skill set.
* Work effectively with customers and/or internal partners to understand business impacts and identify opportunities/problems arising from technical decisions.
* Participate in team design, scoping, and prioritization discussions, seeking to learn the business context and technologies behind your team's system implementations.
About the Team
Amazon Payments in Japan (JPP) manages payments for the JP Stores business through payment acceptance, COP, and the paying customer experience for both credit cards and non-card payments. The payment instruments include all Amazon branded payment products, such as co-branded Credit Cards (CBCC), Shop with Points (SWP), and the suite of Gift Cards (GC). JPP is a portfolio of services with very successful merchant and marketplace integrations.
BASIC QUALIFICATIONS
* Experience in automating, deploying, and supporting infrastructure.
* Programming experience with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust.
* Experience with Linux/Unix.
* Experience in networking, storage systems, operating systems, and hands-on systems engineering.
* 2+ years of DevOps or SysOps in a large-scale software development environment experience.
PREFERRED QUALIFICATIONS
* Knowledge of best practices for software deployment.
* Computer science fundamentals such as object-oriented design, operating systems, algorithms, data structures, and complexity analysis.
Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.