WHAT YOU DO AT AMD CHANGES EVERYTHING
We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming, and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world’s most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives. Together we advance.
THE ROLE:
We are looking for a Customer Quality Engineer (CQE) to provide support for AMD FPGAs (Field Programmable Gate Arrays) and SoCs (System on a Chip) as well as associated hardware. The CQE will be an expert in all aspects of AMD FPGA design, manufacturing, test, quality, and reliability. The CQE works directly with customers, field engineers, technical marketing, and AMD R&D in a worldwide team to rapidly resolve complex technical issues. Reporting to the Director of Customer Quality Engineering, this CQE role will work with the CQE Dublin team to support customer quality engagements in cutting-edge high-performance markets. Participating in cross-functional efforts to identify and solve problems, you will be a promoter for continuous improvement.
DETAILED RESPONSIBILITIES:
1. New product introduction support.
2. Support marketing messaging related to new product releases for components and boards.
3. Remove customer qualification barriers to new product sales including characterization, testing, reliability, and environmental requirements.
4. Manage AMD product quality perception with key customers.
5. Understand emerging customer quality, use profiles, and environmental requirements.
6. Shape and improve customer quality satisfaction.
7. Plan and manage customer technology assessments, audits, and visits.
8. Manage customer issue support.
9. Work with field engineers and technical support to diagnose issues.
10. Work with support, design, product, and test engineering to drive root cause through 8D methodology.
11. Ensure smooth internal factory hand-offs with internal technical teams for customer issues and product returns.
12. Actively champion and participate in customer-oriented process improvement projects.
13. Build next-generation data analysis tools and processes.
14. Collaborate with cross-functional team leaders to brainstorm and build new tools to improve customer experience and team efficiency.
15. Analyze customer cases and use data to influence product and process improvements.
QUALIFICATIONS AND EXPERIENCE:
Required:
1. Graduate with third-level qualification (Bachelor's/Master's) in Electrical or Computer Engineering or equivalent qualification.
2. Ability to communicate technical information in an organized and understandable fashion.
3. Customer-oriented approach with a demonstrated concern and desire to work with and assist customers.
4. Strong analytical and problem-solving skills with pronounced attention to detail.
Preferred:
1. 2 years’ experience in electronics, semiconductor manufacturing, EDA tools, quality, reliability, product test engineering, or technical support.
2. Experience in customer-facing technical positions.
3. Experience in root cause analysis techniques, such as 8-D, SPC, 6-sigma, 5-why analysis, FMEA, or equivalent.
4. Experience in data structuring / programming / data analysis / scripting (e.g. Python, PERL, Ruby).
LOCATION:
Dublin, Ireland
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