Food & Beverage Server
The Role:
Under the general guidelines of the Departmental Manager, ensure the day-to-day operations are carried out in line with department and Hotel standards providing quality service to our guests in accordance with statutory, health and safety requirements.
Reporting to:
Will report on a daily basis to the Food & Beverage Manager of the Department.
The Person:
We are seeking candidates with a proven track record as a Senior Food & Beverage Server/Supervisor who can demonstrate the ability to successfully operate in a guest-focused manner; always striving to exceed guest expectations thereby building customer brand and loyalty.
Key Responsibilities include:
* Ensure that the Department operates in a guest-focused manner; always striving to exceed guest expectations thereby building customer and brand loyalty.
* To be fully aware of the hotel facilities, activities and promotions, special activities within the hotel.
* To deal with customer complaints in a professional and courteous manner in accordance with company procedures.
* To ensure customers' needs are anticipated and satisfied to the high standards.
* To promote a helpful and professional image to guests.
* To ensure all customer accounts are settled in full in an accurate and timely manner.
* To report on duty on time in accordance with hotel grooming policy.
* To communicate roster information.
* To become and remain familiar with the operation of the F&B computer system.
* To motivate staff and develop their ability to anticipate customer needs.
* To develop, maintain and implement appropriate recorded training for F&B team. Review training needs & train staff to appropriate levels as per the SOP Department Manual up to and including Responsible Service of Alcohol.
* To develop & maintain up to date product knowledge.
* To develop and maintain a team structure in the Food & Beverage department.
* To implement appropriate initiatives to maximise staff morale.
* To ensure sale initiatives are carried out.
* To maximise revenue.
* To work in various F&B outlets as required.
* To ensure company communication systems are in place in your department.
* To ensure and maintain security of cash, credit cards and floats.
* To be responsible for liquor/stock security.
* To ensure requisition, storage and security of stock is maintained at all times.
* To ensure beverage supplies for your department are sufficient at all times.
* To implement and adhere to stock control procedures in your department.
* To ensure all maintenance requirements in your department are handled in accordance with company procedure.
* To adhere to company Health & Safety policy and current H & S Legislation, attend Health & Safety meetings.
* To implement and maintain hygiene standards through our company policy in accordance with Hotel HACCP policy.
* To implement company procedure in the event of fire or emergency.
* To report accidents in accordance with company procedure.
* To take part in company internal and external training as required.
* To carry out any reasonable requests by Management.
* To work as part of a team with management structure.
* To adhere to company accounting standards.
* Implement departmental SOP’s as directed by the Food & Beverage Manager.
* To attend meetings when required.
Benefits:
* Employee discount at Só Hotel group properties.
* Career development and progression opportunities.
* Food allowance.
* Employee Assistance Programme.
* Employee Recognition Awards.
* Free car parking.
* Bike to work scheme.
* Pension scheme.
* Uniform.
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