Refrigeration Service Engineer & Senior Refrigeration Engineer
Summerhill Co Meath
Nationwide Opportunities
Company Vehicle
Very Competitive Salary
CRS Refrigeration Manufacture, Service and Maintain a wide range of Portable Cold Storage refrigeration Solutions for the Food, Pharma and Retailing Industries across Ireland, UK and Europe. We have a team of skilled service engineers who can respond quickly & efficiently in the unlikely event of a machine breakdown. With service engineers who have worked with CRS for 30 years, there is no problem that we have not resolved successfully before. We have the largest service team in the portable cold storage industry.
Reporting to the Service Manager, the Refrigeration Field Engineer will play a central role in the servicing of equipment on Client company premises.
A key deliverable will be the installation and scheduled maintenance of products as well as ad hoc emergency repair work (in line with Service Level Agreements) and the training and commissioning of equipment while on customer premises. Being on call is a requirement of this role.
Responsibilities:
* Prepared to travel.
* Experience in transport refrigeration or working on refrigeration in the Ports; carrier Thermo-king and Zanotti refrigeration units.
* To take a proactive approach to the installation and maintenance (Planned Preventative Maintenance) of products on customer premises throughout Ireland ensuring the highest standards are maintained.
* Ensure preventative maintenance is on schedule at all times in conjunction with the service manager.
* To undertake refrigeration systems repairs in accordance with call allocation from the service manager.
* Responds to emergency call outs during or after hours as needed (resolve immediate refrigeration breakdowns).
* The interpretation of specifications and drawings to produce work plans and parts lists.
* Prepare documentation and reports (e.g. repair status, safety logs, etc.) for the purpose of conveying information and/or providing supporting materials for requested actions.
* Consistently meet or exceed the KPI levels set out in the contract within your area.
* Assisting your supervisor in ensuring that you deliver the specified SLAs and KPIs and achieve customer satisfaction.
* Maintain and adhere to Health & Safety requirements at all times by taking appropriate action and/or complying with health and safety regulations on both Company and customer sites.
* Maintain professional and technical knowledge by upskilling in refrigeration products, attending internal and external workshops.
* Determine new opportunities by informing the sales team of business needs identified while onsite with customers.
* Basic troubleshooting, maintenance, repair or replacement of products in situ on client premises.
* Deliver high-quality service and repair work ensuring minimum return visits.
* Effective documentation of verbal and written instructions from customers of any extra work identified and accurate costing of same in advance of completion of work.
* Ordering and managing repair parts cycle times.
* Identify and raise any issues/concerns of customers with senior management in a timely manner.
* Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
* Maintaining daily communications with customers and service administrator to ensure resolution and proper follow-up.
* Maintaining tools and test equipment and ensuring they are properly calibrated.
* Meeting Environmental and Health and Safety and/or all other applicable regulatory requirements.
* Utilising the escalation process to resolve customer service delivery issues in a timely manner.
* The ability to lift and carry a toolbox that can weigh up to 50 lbs.
* Promote high standards of housekeeping.
Minimum Qualifications:
* Time served four-year apprenticeship and a national craft certificate in Refrigeration and Air conditioning.
* Minimum 3 years post-apprenticeship experience required.
* Excellent communication skills both verbal and written.
* Basic computer literacy.
* Full clean driver's license.
* Excellent customer service skills applying professionalism at all times when dealing with customers.
* Fluent in English both written and spoken.
* F-gas certificate C&G 2079 or equivalent.
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