Associate Solution Support Engineer - Business Technology PlatformAt SAP, we enable you to bring out your best.
Our company culture is focused on collaboration and a shared passion to help the world run better.
We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Summary As an Associate Solution Support Engineer, you will troubleshoot and solve incoming customer issues through multiple channels, such as cases, Expert Chat, and Schedule an Expert.
Collaboration, customer focus, and communication are key to achieving strong customer satisfaction and these are assets we associate with the role of an associate within Public Cloud ERP.
Some key tasks include:
Analyse and resolve customer incidents using knowledge databases and verification of software customizing entries and hardware parameters.
Report errors and identify possible resolutions to development support.
Become an active participant in the SAP community, developing as a trusted advisor.
Provide consultation for customers on procedural issues and queries.
Provide Mission Critical Support on weekends and evening shifts as scheduled.
Share knowledge as a collaborator and advocate for our global engineer community.
Create content for and maintain the technical knowledge database.
Drive all aspects of the engineer E2E workflow (Pulse, Swarming, KCS, etc.)
.Leverage resources within the portfolio to progress and develop your own career.
If successful, you'll join an experienced team in Ireland and collaborate with colleagues globally across teams based in EMEA, AMER, and APJ.
You'll support our customers and partners with a cloud mindset and work with industry-defining applications across our BTP suite.
You'll build your troubleshooting expertise across topics such as APIs, Debugging, configuration, and research methodologies.
Role Requirements Previous internship or related work experience would be an advantage.
Experience in Public Cloud ERP and Databases or operating systems is desirable.
Degree in Computer Science, Information Technology, Software Engineering, Business Information Systems, Engineering, Science, or a related discipline is preferable.
Ability to successfully troubleshoot and narrow down reported issues, identify root causes, and find creative solutions.
An early adopter/cloud mindset and the ability to thrive in a changing environment.
Strong collaboration skills and a flexible approach to working in teams.
Excellent customer focus & English communication skills (oral and written).Shift/weekend work flexibility will be required as per business need.
The Portfolio and Development As a member of the BTP team and the wider technical support organization, you can be confident that focus will be placed on:
Career progression – At SAP, we are known for offering employees the tools and support to develop in their career.
Training – each employee will have a development plan that involves a mixture of on-the-job learning and knowledge-based training.
A supportive environment – we encourage expression, collaboration, individuality, and diversity – you will work with global teams spanning a range of nationalities and languages.
Working on world-class cloud products and services – enhancing your technical and SAP knowledge.
Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.
At SAP, you can bring out your best.
We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.
At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer.
We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to the
Recruiting Operations Team:
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For SAP employees:
Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy.
Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID:
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Work Area:
Customer Service and Support |
Expected Travel: 0 - 10% |
Career Status:
Professional |
Employment Type:
Regular Full Time |
Additional Locations:
#LI-Hybrid.
Job Segment:
ERP, Cloud, SAP, Technical Support, Database, Technology
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