Product Support Technician - North Dublin
Ref No: AM18269
Competitive salary
About the Role
We are seeking a highly skilled Product Support Technician to join our team in North Dublin. The successful candidate will be responsible for providing technical support and resolving issues related to our medical device equipment.
Key Responsibilities:
• Investigate and resolve field complaints in a timely manner
• Develop systematic plans to assist in troubleshooting and problem resolution of instruments
• Travel to customer sites to resolve hardware/software and workflow escalations
• Use data analytics to identify root causes and develop solutions
• Collaborate cross-functionally to develop enhancements or new workflows improving reliability and performance
• Provide excellent written, verbal and communication skills with the ability to create and present findings to customers and management teams
Requirements:
• Diploma or Bachelor's degree in an Engineering discipline (Mechanical, System, Electrical, Biomedical Engineering or Software or similar)
• Minimum of 3 years' relevant experience
• Appreciation for the regulations in the medical device industry
• Hands-on experience of medical device instrumentation with a proven ability in troubleshooting and root cause investigation
• Experience in using analytical tools to perform data analysis
What We Offer:
• Competitive salary
• Opportunity to work with a leading company in the medical device industry
• Collaborative and dynamic work environment