Member Services Officer - Administration
Join to apply for the Member Services Officer - Administration role at Life Credit Union.
Life Credit Union is a socially responsible financial institution dedicated to delivering exceptional value and service to our members, which we have been providing for over 55 years. Established in 1968, Life Credit Union is among the largest Credit Unions in Ireland with assets of 180 million euro and a membership base of over 38,000. We currently operate 4 branches in Main Street Naas; Monread, Naas; Maynooth and Newbridge.
Offering a range of ethical financial services, membership is open to anyone living or working in Naas, Maynooth, Newbridge and surrounding areas. Our main services are savings accounts and flexible loans for members.
We're now looking for a Full-Time Member Service Officer to join our Member Service Hub on a 6-month Specified Purpose Contract. In this role, you'll handle a variety of administrative and operational tasks that keep our credit union running smoothly.
The successful candidate will be required to satisfy the minimum competency requirements as set out in the Central Bank Guidelines, (QFA/APA). The Credit Union will provide financial support for the successful candidate to obtain this qualification if they do not have it currently.
Responsibilities
1. Processing membership applications and handling member queries via phone and online channels.
2. Assisting with current account applications and providing ongoing support to account holders.
3. Managing and processing EFT files to ensure smooth transactions.
4. Handling all online and email correspondence from members efficiently.
5. Overseeing the deceased account and account transfer processes with sensitivity and accuracy.
6. Answering external membership queries and processing card payments over the phone.
7. Performing general administrative tasks to support the smooth operation of the Member Service Hub.
8. Co-operating with the manager in the development and/or implementation of new technology or services.
9. Complying with various procedures, legislation, and regulations governing Credit Union operations.
10. Complying with all Health & Safety regulations as directed by the credit union.
11. Undertaking other reasonable and lawful duties as directed from time to time by the manager.
Education, Skills & Experience Required
1. Possess a QFA or APA qualification, or be willing to obtain the qualification if not already held.
2. Strong communication and interpersonal skills, with the ability to engage effectively with members and colleagues.
3. A collaborative team player with a proactive, "can-do" attitude.
4. Customer-focused, demonstrating a friendly, professional, and helpful approach at all times.
5. Exceptional accuracy and attention to detail, ensuring high-quality work.
6. Ability to work under pressure while managing multiple tasks efficiently.
7. Self-motivated and able to work independently, taking initiative when needed.
8. Adaptable and flexible, with the ability to respond to changing business needs.
9. Minimum education requirement: Leaving Certificate or equivalent qualification.
10. Proficiency in Microsoft Office, particularly Word, Outlook, and Excel.
11. Strong problem-solving skills, with the ability to assess situations and find effective solutions.
12. At least 12 months of work experience in a team-oriented environment.
Life Credit Union aims to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies, and abilities to work collaboratively to enhance the service we provide to all of the members we serve.
Seniority level
Entry level
Employment type
Full-time
Job function
Administrative
Industries
Administrative and Support Services
#J-18808-Ljbffr