At SAP, we enable you to bring out your best.
Our company culture is focused on collaboration and a shared passion to help the world run better.
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
In the Customer Renewals Center, our people and our culture are central to our success
Customer Renewals Executives demonstrate skills and knowledge in the area of renewal strategy, deal architecture, customer negotiation, and internal navigation of commercial and legal teams.
If you're looking for a new challenge, the Customer Renewal Center is the place for you
What you'll do:
As a Customer Renewals Executive, you are responsible for delivering end-to-end renewal execution through partnership with Customer Engagement Executives and the extended account team.
You will interface with customers on SAP's behalf to negotiate commercial terms and drive incremental revenue.
You will be responsible for representing SAP and will be empowered to know all internal process-related phases of renewals.
You will be continuously equipped for success as a subject matter expert in commercial and revenue management principles that are key to SAP's growth.
Renewal Execution Tasks:
Provide end-to-end renewal execution support; maintain knowledge of commercial negotiation, product portfolio, and entitlement metrics.
Leverage internal SAP networks to navigate cross-functionally and regionally.
Possess knowledge of SAP Cloud Terms and Conditions.
Understand and deploy negotiation methods that are mutually beneficial to SAP and the customer.
Knowledgeable in commercial metrics and forecasting principles.
The Customer Renewal Center's mission is to reach #Quest4Zero each and every quarter:
ZERO churn, ZERO lost, and ZERO slipped renewals.
Requirement for individuals to be located within CRC Service Delivery Center(s)
What you'll bring:
Experience in a customer-facing role with the ability to influence different stakeholders using strong relationship and communication skills.
Commercial negotiation experience with a proven record to meet or exceed renewal revenue goals.
Ability to work through multiple SAP commercial software systems.
Proven ability to organize and prioritize tasks while being process-oriented.
Communicate clearly both orally and in written form and proven ability to build strong relationships.
Bachelor's Degree or equivalent comparable experience.
Location:
Dublin or Galway
Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID:
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Work Area:
Sales |
Expected Travel: 0 - 10% |
Career Status:
Professional |
Employment Type:
Regular Full Time |
Additional Locations:
#LI-Hybrid.
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