Treacy’s West County Hotel in Ennis is seeking a dynamic and experienced
Senior Duty Manager to join our team. This is a key role responsible for the
day-to-day operations of the hotel, ensuring that we deliver exceptional guest
experiences while meeting both operational and financial targets.
About the Role:
As Senior Duty Manager, you will oversee the seamless operation of the
hotel, working closely with department heads and team members to maintain
our high standards of service, quality, and guest satisfaction. You will play a
vital role in fostering a culture of excellence and promoting our brand values
of family-friendly hospitality.
Key Responsibilities:
* Lead the day-to-day operations of the hotel, ensuring smooth and efficient service delivery across all departments.
* Develop and implement standard operating procedures (SOPs), quality control measures, and service standards to enhance guest satisfaction.
* Promote a culture of excellence, ensuring all team members are aligned with the hotel's brand and guest service expectations.
* Collaborate with Heads of Departments to implement hotel strategies and ensure cohesive and effective operations.
* Resolve customer issues promptly, maintaining the highest standards of customer service at all times.
* Proactively anticipate and manage guest needs, ensuring a superior and memorable experience.
* Liaise regularly with hotel ownership and management to align on strategic goals, forecasting, and business planning.
* Maximise revenue opportunities by promoting up-selling and cross-selling across all departments.
* Manage team scheduling and rostering to ensure efficient operation throughout the day.
* Foster a positive and solution-oriented work environment, supporting team communication and morale through regular meetings and feedback.
Experience & Qualifications:
* 3-5 years of previous hotel experience, with a proven track record in a variety of hotel roles.
* Management experience required
* Strong background in Food & Beverage and Banqueting operations.
* Experience managing high-performing teams in a hospitality setting.
* Familiarity with the Irish hotel market is essential.
* Demonstrated ability to handle high-pressure situations with professionalism and tact.
* Excellent organisational, leadership, and communication skills.
* A hands-on approach with a strong focus on delivering exceptional guest service at all times.
Ideal Candidate:
* Motivated, ambitious, and able to thrive in a fast-paced, high-energy environment.
* Flexible with shift work, including weekends and holidays.
* Commercially astute, with a keen eye for maximising sales opportunities.
* Strong problem-solving skills and a positive, can-do attitude.
* Excellent interpersonal skills with a natural ability to inspire and lead a team.
Location:
Treacy’s West County Hotel, Ennis, Co. Clare
Job Type: Full-time
Pay: €35,000.00-€40,000.00 per year
Benefits:
* Bike to work scheme
* Employee discount
* Food allowance
* On-site gym
* On-site parking
* Relocation assistance
* Wellness program
Schedule:
* 8 hour shift
* Holidays
* Monday to Friday
* Weekend availability
Work Location: In person
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