About us
Autofulfil is a fast-growing Irish eCommerce fulfilment centre with a fantastic reputation in our industry. With a 99.9% same-day fulfilment rate, a 99.9% accuracy rate, and 9.1/10 of our clients extremely likely to recommend us to others, we have an excellent service you can sell confidently and with ease. Our team is positive, friendly, and helpful. We truly care about going above and beyond to deliver high-quality work that impresses our clients and helps our business grow. As an organization, we value client experience, innovation, efficiency, systems thinking, transparency, humility, teamwork, and sustainability.
Position Overview
The Inbound and Returns (Goods In) Manager will oversee the efficient handling of all incoming goods and returns, ensuring accuracy in inventory and quality control. This role requires strong organisational skills and attention to detail to streamline processes, improve inbound logistics, and manage returns efficiently. The manager will collaborate closely with warehouse teams, suppliers, and other departments to maintain optimal stock levels, meet service standards, and contribute to overall operational excellence.
Key Responsibilities
Supervise and lead the Goods in team, ensuring they are trained, motivated, and working cohesively.
Plan and manage daily, weekly, and monthly schedules for the team.
Oversee the efficient receipt of inbound shipments, including inspection, sorting, labelling, and organization.
Ensure all necessary product information is captured including weights, as well as batches and BBE dates where applicable.
Communicate any discrepancies with deliveries to the client solutions team
Implement and enforce safety protocols to ensure the well-being of the team and the secure handling of goods.
Collaborate with other departments, such as warehouse operations and client solutions, to ensure the smooth flow of goods.
Manage the physical and systematic processing of returns; advising client solutions when issues arise, and ensuring that returned items are properly screened.
Monitor and report on KPIs related to goods receiving, accuracy, returns, and on-time deliveries.
Troubleshoot any receiving or shipping issues and address discrepancies swiftly.
Continuously seek process improvements to enhance efficiency and reduce operational costs.
Contribute to the development and implementation of departmental policies and procedures.
Set up rules and regulations for the warehouse to maintain order, safety, and compliance.
Standardize and optimize the utilization of tools and software, such as ShipHero, to enhance efficiency in goods management.
Lead and manage projects aimed at warehouse improvement, including process optimization, technology integration, and operational enhancements.
Work and assist in other areas of the warehouse as required
Skills and Qualification
Ability to inspire and energise the Goods In team, fostering engagement and a positive work culture
Strong focus on identifying, analysing, and improving workflows to create streamlined, effective, and sustainable processes.
Ready to tackle unexpected challenges with a proactive approach, finding solutions on the spot
Proven background in warehouse, logistics, or supply chain management, preferably within inbound and returns processes.
Ability to manage and coordinate multiple tasks, workflows, and schedules effectively.
Capable of assessing existing processes and implementing improvements
Skilled in coordinating with suppliers, vendors, and internal teams to maintain high-quality standards and resolve issues efficiently.
Familiarity with WMS software (e.g., ShipHero or similar) with a capacity to adapt quickly to new technology.
Benefits
Competitive salary.
Exciting high-growth startup environment.
An inclusive, welcoming, and friendly team.
Ability to make a real difference in a high growth company.
Professional skills training and development opportunities
Be part of a team that treats you like a whole person, not just a resource
Free parking
Complimentary fruit and coffee
We promise to review all applications fully by a human being.
We recognise that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.
This description has been designed to indicate the general nature of and the criteria required to perform this function. It will be subject to regular review with the post holder and your Manager.
Autofulfil is an equal opportunity employer and does not discriminate against individuals on the basis of gender, age, race, colour, nationality, ethnic or national origin, religion, marital status, family status, sexual orientation, or disability.