Overview
The Sales & Events Coordinator is responsible for supporting the Assistant Director of Sales & Marketing and sales team with converting event sales, organization and general tasks of events and groups across the department and hotel, in particular the Wedding Manager in selling, building, maintaining, and servicing weddings. Also supporting the Sales & Marketing team in day to day activities including any ad-hoc marketing tasks.
Key Responsibilities
1. Assist & manage the planning and implementation of events, including detailed Wedding events.
2. Ensure all communication with the guest is effective and timely (i.e. response to enquiry, proposals, contracts, Banquet Event Orders, residential group information, deposit collections etc.).
3. Ensure all negotiations and contracts comply with established hotel policies and procedures.
4. Effectively communicate client’s needs to all hotel departments and their managers.
5. Organize and conduct site inspections and menu tastings effectively.
6. Support and attend either onsite or offsite events including tradeshows.
7. Assist in managing group accommodation for residential groups and Wedding groups where required.
8. Prepare stationary including menus, floor plans & table plans for events.
9. Maintain complete knowledge of all hotel service/features, hours of operation, and programs.
10. Promote the hotel, increasing public interest, noting competitive advantage.
11. Assist the ADOSM with administrative tasks as and when required.
12. Assist with social media platforms, image libraries and marketing tasks when required.
13. Maintain client/account file database and proper use of the hotel sales system according to hotel standards.
14. Attend departmental and hotel meetings as required.
15. Complete all required sales reports in a timely fashion.
16. Maintain all hotel standards, comply with employee handbook guidelines, also protecting and enhancing the assets of the hotel.
17. Any other duties as may be requested by Management.
Specific Job Knowledge, Skill And Ability
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job:
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