Job Summary
We are seeking an experienced Desktop Support Engineer to join our Managed Services Team. The successful candidate will work on a dedicated team supporting an evolving and exciting multi-technology IT environment.
Job Description
* Desktop Support for customer provision accounts and hardware
* Supporting Windows Desktops, Printers, Outlook, Networks, Ms. Office, O365, Autopilot
* Support of the MyPay Application
* Maintenance of the platforms in SSO Freshdesk (MyPay ticket system for help desk) and ISpring (MyPay e-learning)
* Support Azure Virtual Desktop, AD, DNS. DHCP, GPO, Office 365
* Maintain and build the current documentation in place
* Hardware troubleshooting
* Interacting with and managing 3rd parties
* Configuration and Support of Mobile Devices
* Day to day dealings with the customer
Requirements
* Experience 4+ years working in a deskside support/system Infrastructure environment
* Windows Servers, Active Directory, Microsoft Exchange, MS Office - Level 2 support
* Office 365 experience required
* Customer Services, Call Handling
* Preferably with one of the following accreditations and experience: Microsoft Specialist certification in Windows 10
* A Microsoft MCP for Client or Server OS
* Comptia A+
* Comptia Net+
* Suitable to work onsite up to two days per week in Portlaoise office
* Eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa