As a Virtualisation Engineer, you will …
Job Responsibilities:
* Based on a Citrix environment provide a reliable, scalable end user computing platform to deliver applications, desktops and data in a safe, secure manner to the customer business users.
* Ensure customer end user computing platform stays current and keeps current.
* Maintain and develop customer End User Computing Architecture.
* Execute & Support customer virtual workspace strategy.
* Work closely with Customer IT delivery teams to resolve incidents.
* Provide knowledge transfer to other team members regularly.
* Plan DR drills and Mockdrill.
* Proactively identify service improvements.
* Day to Day Administration of the Citrix Farm & associated technologies.
* Management of P & P in accordance with customer High Priority Incident processes.
* Maintain and create relevant documentation as required.
Required Skills:
* Knowledge of Windows Server & Server operating systems.
* Knowledge of Citrix Virtual Apps and Desktops + troubleshooting.
* Excellent working knowledge of Active Directory.
* Excellent with other areas of desktop technologies such as Virtual Desktop, device imaging, software packaging, and application layering.
* Good working knowledge of current desktop technologies, Microsoft Office, and cloud technology.
* Good working knowledge of current IT industry technologies and IT service management processes.
Additional Desired Skills:
* Proven ability to be customer focused.
* Excellent interpersonal and relationship building skills.
* Excellent verbal and written communication skills.
* Self-starter who is capable of initiating and maintaining communication.
* Excellent facilitative, decision-making and issue resolution skills.
* Strong problem-solving skills and ability to analyse possible solutions using standard procedures.
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