Grade III Clerical Officer
The successful candidate will be responsible for providing administrative support to the service.
Key Responsibilities
* Provide office support, answer queries and provide a reception/telephone service.
* Manage data, including maintaining, correcting, collating, interrogating, validating and processing data.
* Maintain accurate up-to-date records, filing systems and records (computerised/paper copy).
* Assist in and/or prepare reports as necessary.
* Provide required information and support to Service Managers and teams, team members, clients, patients, members of the public etc.
* Action all communications in a timely manner.
* Undertake any other administrative support and assignments as directed.
* Represent the service in a positive manner.
Customer Service
* Make phone calls to and take phone calls from members of the public.
* Use email as a form of communication when required.
* Promote and maintain a customer-focused environment.
* Ensure that service users are treated with dignity and respect.
* Act on feedback from service users/customers and report same to Line Manager.
Service Delivery and Improvement
* Handle sensitive and confidential information as per GDPR guidelines.
* Actively participate in innovation and support change and improvement initiatives within the service.
* Identify potential problems/inconsistencies in a timely manner and consult with Line Manager as appropriate.
Standards, Policies, Procedures and Legislation
* Maintain own knowledge of relevant employer policies, procedures, guidelines and practices, to perform the role effectively.
* Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role.
* Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low-carbon and efficient health service.