DESCRIPTION:
The Instructional Designer is an Epic certified instructor responsible for providing successful training to a diversified audience for the HFHS implementation of an electronic healthcare record utilizing the EPIC system of applications. It will require flexible work hours to meet the needs of the user community. Under general supervision, organizes and conducts moderately complex training and educational programs for Epic applications. Maintains records of training activities, employee progress, and program effectiveness. This job is responsible for improving the image and productivity of the application end user experience. The certified candidate will provide computer, workflow-based, and procedural training, and complete operations improvement projects. The Instructional Designer will provide management oversight for the credentialed trainers within their application area, including assisting with the recruitment and hiring of these individuals, coordinating schedules and tasks, and providing quality assessments of their instructional skills and classroom performance. Requires a strong skill set in interpersonal, written, and verbal communication.
EDUCATION/EXPERIENCE REQUIRED:
* Associate's Degree or equivalent from a two-year college or technical school required. Bachelor's Degree preferred.
* Bachelor's degree in education, instructional design, clinical field, or equivalent combination of education and experience preferred.
* One to two (1-2) years of experience with specialized information systems in a clinical healthcare environment and/or one to two (1-2) years of clinical/healthcare training experience.
* Medical Assisting, Nursing, Health Care Administration, Project Management, or Information Technology preferred.
* Three to five (3-5) years of computer-related experience required, preferably in a medical clinic setting or training in a hospital setting.
* Instructional Design experience preferred.
* Experience with EMR training and/or implementation is a plus.
* Knowledge of HFHS clinical and operational workflows, as well as policy and procedures, is beneficial.
* Ability to consistently present scripted training materials to large groups and conduct engaging and effective training sessions to diverse audiences including management staff, nurses, medical assistants, ancillary support staff, physicians, mid-level providers (NP & PA), and others.
* Ability to design educational curriculum incorporating operational workflows and policies.
* Well-respected by peers and management and viewed as a trusted resource.
* Patience, with the ability to adapt to challenging classroom situations & personalities.
* Outstanding customer service, people, and organizational skills.
* Excellence orientation: Constantly looks for ways to improve personal and organizational performance.
* Ability to maintain a high level of energy, adaptability, and flexibility necessary for this project.
* Prior knowledge and expertise in either the training and/or implementation of healthcare information technology solutions.
* The person needs to be comfortable in the use of Microsoft Office Suite technology, but it is not necessary to be an expert.
CERTIFICATIONS/LICENSURES REQUIRED:
* Epic certification candidate preferred.
* Epic certification will be required once hired and needs to be completed within the first 90 days or based on the first available Epic training.
ADDITIONAL INFORMATION:
* Organization: Corporate Services
* Department: HaBITTS
* Shift: Day Job
* Union Code: Not Applicable
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