Here at Version 1, we are currently in the market for an experienced Oracle Service Delivery Manager to join our growing Enterprise Applications Practice.You will be a customer champion and voice in Version 1.In addition, you will ensure customer satisfaction with service delivery and drive future opportunities to success.It is a rewarding and varied role in a welcoming and friendly team which provides the opportunity to use many skillsets, such as organisation, problem solving, forward planning and communication.You will have the opportunity to work with the latest cloud technology and work on projects across a multiplicity of sectors and industries.Roles & Responsibilities:Report to the Head of Service DeliveryOversee monthly and quarterly forecasting of team costs and project revenuesAgree strategy with Division Head(s) and Service Portfolio Manager(s)Determine number of technical leads required for effective team managementManage all 3 sides of the Strategic Triangle – Customer Satisfaction, Employee Engagement, and ProfitabilityInput to service design and support for service implementationMaintain standards for ISO 20000 & other relevant quality standard complianceManage customer escalations, issues, problems, and requirementsConduct regular Service Reviews with CustomersIdentify and progress Continual Service Improvement initiativesManage business risk and knowledge to ensure business continuityAchieve targets and improvement initiatives for customer satisfactionExplore and drive opportunities within existing customers for new/additional workQualifications:You will have experience in delivering Customer First outcomes and will understand the challenges in delivering transformational change involving ERP systems.Skills such as the ability to inspire and drive teams, commercial acumen, leading on bids for delivery, ability to ask tough questions, curiosity, and willingness to learn are regarded as more important in this role than a deep understanding of Oracle ERP.In addition, you will have:Excellent leadership and decision-making skillsExcellent analytical skillsA track record in driving revenue opportunitiesDemonstrated ability to work within a process-driven environmentResource Management experience: performance management, workload distribution, team development, knowledge managementExpertise in forecasting: Monthly forecasting on gross profit accounting for team costs, recurring and additional project revenues and costsAn excellent understanding of software configuration managementEffective verbal and written communication skillsThe ability to be a self-starter, recognising what needs to be done, taking responsibility for bringing people together to find solutions, and escalating when progress is impededAdditional Information:Why Version 1?Strong Career Progression & mentorship coaching through our Strength in Balance and leadership schemes with a dedicated quarterly Pathways Career Development review.A large training budget for accreditations and educational assistance for courses relevant to your role.Version 1 Annual Excellence Awards & our ‘Call-Out’ platform where performance is recognised.Moments that matter & our enhanced maternity & paternity leave policies for life’s journey.Our active ESG & CSR initiative allows you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion, and belonging schemes.Quarterly performance-related profit shareCertified Great Place to Work for 10 years in a rowFlexible mix of Remote/Hybrid working optionsPension, Private Healthcare Cover, Life AssuranceThis is an opportunity to join one of the fastest-growing Oracle ERP Consultancies in Ireland & the UK.Please note that you must have the legal right to live and work in Ireland.This is hybrid based with occasional travel to your nearest base office.Ashley Billington, Talent Acquisition - Oracle ERP (Oracle Cloud - ERP, HCM, EPM)+447840839370#LI-AB1#LI-HybridWe are an equal opportunities employer. Please refer to our Diversity & Inclusion statement located at: Diversity, Inclusion & Belonging | Version 1 Careers.Please note: We have an internal recruitment team and do not accept agency candidates. If you want to join the team here at Version 1, get in touch with us directly!
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