DescriptionWorking in Application Support means you'll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You'll work collaboratively in teams on a wide range of projects based on your primary area of focus: design or programming. While learning to fix application and data issues as they arise, you'll also gain exposure to software development, testing, deployment, maintenance and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, you'll have the opportunity to develop professionally —and to grow your career in any direction you choose.
As a Tech Operations Support within our Application Support team, you will use both creative and critical thinking skills to maintain application systems that are crucial to our daily operations. You will work collaboratively in teams on a wide range of projects based on your primary area of focus: design or programming. You will also gain exposure to software development, testing, deployment, maintenance and improvement, in addition to production lifecycle methodologies and risk guidelines. This role provides an opportunity for professional development and career growth in any direction you choose.
Job Responsibilities
Monitoring and automating the manual tasks
Responsible for day-to-day production management on change, incident and problem management
Assist with Root Cause Analysis and expert experience at application alert fine tuning to prevent issues related to incidents.
Cloud adoption readiness – Partner with the Merchant Services SRE team as refinement of the deployment journey is conducted. Partner with Application Development and infrastructure teams to ensure application support team provides an excellent customer experience.
Weekend support as part of rotational shift-based coverage.
Required qualifications, capabilities and skills
Hands-on with Application support / Production Management on Change, Incident and Problem management.
Working knowledge of SQL along with experience in Linux/Unix, Apache, tomcat, SQL, Perl, Python and Shell scripting, VMs, File system structures.
Strong in working with distributed applications like Oracle, SQL, SQL Server, UNIX, Linux
Excellent interpersonal skills, energetic and a self-starter. Good communication skills, both verbal and written, with the ability to clearly convey technical information while lead large conference calls.
Preferred qualifications, capabilities and skills
Data Modeling concepts and fundamental understanding WAN/Networking
Experience leveraging Splunk required with an analytical mindset to drive identification of patterns/trends which would predict problematic situations.