Claims Assessor Job Description
We are seeking a skilled Claims Assessor to join our Risk Protection Claims Team. In this role, you will efficiently and effectively assess income protection and specified illness claims, ensuring compliance and prioritizing customer satisfaction.
Duties & Responsibilities:
* Assessment and Review of Income Protection and Specified Illness claims
* Identifying cases with potential for claim recovery - working with these clients, providing support as required in conjunction with our internal & external specialists e.g. rehabilitation and / or requesting additional medical evidence to validate theclaims
* Managing the cases to an outcome - return to work, termination, continue topay
* Dealing with appeals on claim terminations including referrals to FSPO
* Participate in and lead multi-functional project groups to improve the quality and performance of Risk Claims and Customer Experience
Skills & Experience:
* Some experience in Income Protection and Specified Illnessclaims desirable
* Working towards QFA qualification
* Excellent inter-personal and communication skills
* Well-organised and ability to manage several tasks at the same time
* Self-motivated with strong leadership qualities, work on own initiative, promote and develop new ideas and ways of working
What You'll Get:
A competitive market leading salary depending on skills, experience, and qualifications.
* Generous pension (employee contribution matching of up to 14% if you contribute 8%)
* Annual performance related bonus and pay review.
* Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days.
* Free car parking
* Generous Health & dental insurance contributions after six months
* Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme
* Cycle to Work benefit scheme
* TaxSaver Travel Scheme
* Family friendly parents (matching paternity and maternity leave) and carers leave.
* Up to 40% discount for some Aviva products plus discounts for Friends and Family
* Employee Assistance Programme
* Volunteering days
* Professional qualification support and transparent career progression plans
About Us:
Aviva is committed to diversity and inclusion. Our policies and initiatives aim to create an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity, or those with other caring responsibilities.