Monitoring Center Operator Ireland, Dublin
Job Location:
Dublin, Ireland
Job Category:
Other
EU Work Permit Required:
Yes
Job Reference:
1243898c1bd0
Job Description:
Monitoring Center Operator - Dublin
Are you ready to join a global leader in integrated security solutions? Convergint is seeking a dedicated, detail-oriented Monitoring Center Operator to be part of our Dublin-based team. This is an opportunity to work in a fast-paced, critical role where you'll ensure efficiency and reliability in security operations while growing within a company celebrated for its culture of service and innovation.
Who You Are
You are a proactive, reliable professional committed to providing exceptional service. With a problem-solving mindset and passion for excellence, you aim to exceed expectations while ensuring consistent delivery of results. You thrive in dynamic environments and value teamwork, integrity, and accountability.
Key Responsibilities
Harness the power of your expertise and our training to play a pivotal role in our security operations:
* Oversee user administration and operations for security monitoring systems.
* Respond to and manage event-triggered alarms using Standard Operating Procedures.
* Conduct proactive surveillance, evaluate security concerns, and ensure effective response measures.
* Operate help-desk functionalities by managing calls or communication through our softphone system.
* Collaborate with regional security service providers to address and resolve maintenance concerns promptly.
* Interact professionally with internal stakeholders, emergency services, and global client representatives to ensure seamless operations.
What You’ll Bring
* A customer-focused approach combined with the ability to uphold security protocols.
* Availability to work in a 24/7/365 rotating shift schedule, including day and night shifts.
* Proficiency with computer systems, software tools, and strict attention to detail in task execution.
* Strong communication skills and the ability to work effectively under pressure.
* Resilience and decision-making capability, ensuring accurate and timely responses to security concerns.
* Experience in liaising with emergency services and handling non-standard situations effectively.
* A collaborative mindset, excelling both autonomously and as part of a team.
Why Join Us?
At Convergint, your success matters. We actively foster an inclusive and supportive environment where colleagues can thrive. We offer:
* Competitive salary packages.
* 25 days of annual leave to prioritize your work-life balance.
* Corporate Social Responsibility (CSR) Day for donating to causes that matter.
* A Fun and Laughter Day, complete with spending money, because we know how to celebrate success.
* A pension scheme upon successful completion of your probationary period.
* And many more benefits designed to support your personal and professional growth.
Your Future Starts Here
Are you ready to strengthen the security operations at Convergint while building your career with a company that values growth and innovation?
Convergint is proud to be an Equal Opportunity Employer committed to diversity, equity, and inclusion.
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