About Us: Bright Motor Group is one of Ireland's leading Motor Retailers, representing top vehicle brands. We have 12 showrooms in the Dublin area.
Job Description:
We're seeking positive and motivated individuals to join our successful aftersales team due to ongoing expansion and business growth.
Key Responsibilities:
* Assist customers via telephone, online, and face-to-face
* Efficiently pre-pick and distribute parts to service technicians daily
* Process orders from customers and service technicians
* Maintain strong relationships with new and existing customers
* Utilize the Company dealer management system (DMS) for processing orders and invoicing customers
* Select required parts and price them for timely customer quotes
* Ensure correct charging of issued parts
* Communicate with service advisors and technicians about inventory, pricing, and delivery times
* Maintain an organized parts inventory and account for all parts
Requirements:
* Experience working in a busy Parts department at a main franchise dealer
* Knowledge of motor vehicles and technical background for interpreting complex parts catalogues
* Ability to work alone or with other team members for excellent customer service
* Computer literacy and following processes in accordance with the Company DMS
* Punctuality, initiative, and a strong work ethic
What We Offer:
* Excellent basic salary
* Flexible hours
* Productivity bonus scheme
* 20 days basic holiday plus bank holidays
* Additional Leave days
* Company Pension
* Employee Assistance Programme
* Staff discount
* Staff referral scheme
* Continuing training to achieve Company standards