Company Culture:
The Newpark Hotel is a 4* hotel that is part of the Flynn Hotel Collection, recognized as one of the finest family-run hotel groups in Ireland. Our vision is surrounded by the motto "let our family look after your family." One of our key values is nurturing hospitality talent, providing a welcoming and supportive environment for individuals to hone skills and grow in confidence.
The main purpose of the role will be to:
* Ensure a smooth, prompt, and effective service to all guests.
* Ensure maximum compliance with the Company’s guest service standards.
* Maintain and enhance Rooms Division profitability.
* Direct and control the activities of the Front Desk.
* Act as the manager on duty in the hotel when senior managers are not available.
* Manage shifts at the Front Desk and oversee all scheduling for the front office division.
The main duties will be to:
* Handle any guest comments and ensure appropriate follow-up takes place.
* Follow up on guest feedback received through internal and external sources.
* Ensure that guests receive a personalized and warm welcome, hassle-free check-in and check-out experience, and memorable stay including farewell at the hotel.
* Be responsible for all financial duties including shift balancing, cash variances, and float checks.
* Brief Hotel Manager on all arriving/departing VIP guests.
* Supervise, guide, train, and manage the performance of the Front Office Team.
* Manage the team’s performance and progress, including progressive discipline and conducting annual reviews.
* Be responsible for the overnight team in relation to enforcing standards, ensuring continuous training specifically regarding Health & Safety, and cover any shifts necessary.
The ideal candidate should have:
* 2+ years of experience in a similar role.
* Previous experience as Front Office Manager/Assistant Manager is essential.
* Working knowledge of Front Office Systems, preferably HotSoft, is essential.
* Be courteous and focused on providing a consistently high standard of service.
* Be a team player with the ability to multi-task.
* Be standards-driven and detail-oriented, with the desire to progress within the hospitality industry.
* Excellent written and spoken levels of English.
* Excellent interpersonal, organizational, and communication skills.
Job Type: Full-time
Benefits:
* Employee discount
* Food allowance
* Gym membership
* On-site gym
* Store discount
* Wellness program
Experience:
* Front Office Manager: 2 years (required)
Language:
* English (required)
Work Location: In person
#J-18808-Ljbffr