In line with ongoing business growth, we have a superb opportunity for Customer Experience Specialist with long established Shannon, Co. Clare based multinational manufacturing client. Position will be offered as full time permanent role offering very attractive package and hybrid working. Joboverview This position entails understanding the customers needs, identifying new sales opportunities through calls and emails and helping Key Account Managers close sales deals. It also includes delivering first-line support to valued Customers, Distributors and regional sales staffin ourmarketswithreferencetomulti-disciplinedprocessesincludingQuotations,SalesOrder processing,systemset-upandmaintenance.Thisroleisthemainpointofcontactforthe customers, to resolvequeriesandprovidesolutionsinpartnershipwithstaffinSales,Operations, Supply Chain, Distribution and Finance departments. Dutiesandtasks Developing new sales opportunities using outbound cold emails, cold calls and lead follow-ups Communicating with customers to understand their needs and requirements and identify sales opportunities Explaining and demonstrating the functions and features of products and services Maintaining and improving the database of prospects. Keeping up to date with product and service information and competitor offerings BethemainpointofcontactfortheCustomer/Distributors/RegionalSalesStaff Understanding of clients demand both direct and through distribution, regularly analyze and anticipate future trends & input any insights into demand planning Maintain open backlog to avoid customers supply issues ResponsibleforprocessingCustomerPurchaseordersaccuratelyandinatimelymanner WorkwiththecustomertoresolvequeriesandprovidesolutionsusingtheCRMorotherbusiness tools QuotationsprocessingIAWwithCustomerRequests EnsuretheintegrityofcustomerprofilesonbothERPandCRMsystems ConsignmentManagement CustomerPricing,Credit&ReturnsProcess LiaisewithSupplychain,Production,distributionandfinancetoupdateoncustomerrequirements Assistyourcolleaguesasthebusinessdemands&provideback-upduringtimesofleave Takeresponsibilityforotherdutiesdefinedbythebusinessthatmayberequiredfromtimetotime Responsibleforoptimisingworkproceduresaspartofourongoingcontinuousimprovement SupportKeyAccountManagerstoprovideexcellentservicetoourcustomers ParticipateandSupportcustomercentricteaminitiatives ProvideTraining&SupporttoNewTeamMembers Criteriaskills The successful candidate will have strong problem-solving skills with a can-do attitude and is interested in a challenge. Self-Motivation: Demonstrates a high level of initiative and independence in pursuing goals and tasks. Collaborative Spirit: Works well with diverse teams while maintaining individuality.Self-Driven: Highly motivated to achieve goals and complete tasks autonomously. Resilience: Maintains focus and determination in the face of setbacks or challenges. Visionary Leadership: Inspires and motivates others with a clear and compelling vision. Independent Decision-Making: Confidently makes decisions without needing constant guidance or approval. Creative Ideation: Generates original ideas and concepts that push boundaries. Critical Thinking: Analyse situations and problems from multiple perspectives to find the best solutions. Innovative Problem-Solving: Uses out-of-the-box thinking to tackle complex challenges. Effective Communication: Clearly articulates thoughts and ideas, even when they differ from the norm. Adaptability: Comfortable with ambiguity and quickly adjusts to new situations and environments Continuous Learning: Actively seeks out new knowledge and experiences to enhance skills and perspectives. Accuracy and attention to detail. Education&Experience Minimum3yearsprofessionalexperienceinadetailedandcomplexInside Sales, Customer Service or Sales Supportposition within a multinational company is essential ExperienceofworkingwithJDEdwardsorrelatedERPsystems ExperienceofworkingwithCRMsystemisanadvantage ProficientintheuseofMicrosoftofficepackages ThirdLevelqualificationinBusinessorequivalentdisciplineanadvantage ThePerson Theidealcandidatewillbeaconfident,articulateandprofessionalsolutionprovider.He/shewill havetheabilityworkontheirowninitiativewhilealsoworkingaspartofateam.Thepersonwillhave aninterestintroubleshooting,processimprovementcapability,abilitytoengageandworkeffectively with people at all levels within and external to the Company and capability to handle pressure when situationsrequire.Willingandwanttoworkinanenvironmentthatallowsinitiativeandrequires flexibility. Travel Ad hoc travel maybe required to support the business requirements. Skills: Supply Chain customer interface skills JDE CRM Customer Support Pricing Benefits: health insurance Pension bonus hybrid working