Job Title: Community Operations Analyst
About the Role
We are seeking a highly skilled and empathetic Community Operations Analyst to join our team. As a key member of our community operations team, you will be responsible for assisting our clients' community, resolving inquiries, and enforcing clients' Terms of Use.
Key Responsibilities:
* Assist clients' community and resolve inquiries accurately and on time.
* Become knowledgeable about clients' products and community standards.
* Making well-balanced decisions and being an effective advocate for the community.
* Strong interpersonal skills, verbal and written communication skills, and empathy.
* Investigate and resolve issues reported on clients' platform.
* Respond to user inquiries with high quality, speed, empathy, and accuracy.
* Use market-specific knowledge, signals, and insights to spot scalable solutions to improve support for the community.
* Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience.
* Enforce clients' Terms of Use by monitoring reports of abuse on the site.
Duties and Responsibilities:
* Strong personal resilience in a pressured and fast-paced environment.
* High adaptability and positive approach to challenges.
* Ability to make decisions and solve problems.
* Effective Time management & Prioritization skills.
* Ability to work as part of a team and consistently hit KPIs on time.
Essential Competencies:
* Proficient in Hebrew and English.
* Cultural understanding of the market.
* Experience in working in an office environment is preferable.
* Reliable, consistent, and hard-working.
* PASSION FOR ENSURING A POSITIVE, SAFE USER EXPERIENCE
* Flexible in working in a fast-paced environment with different projects.
* Ability to learn new information in a short period.
* Eligible to work in Ireland full-time (Stamp 4 or Irish citizenship or European).
Benefits and Perks:
* Health Insurance
* 25 days Annual Leaves
* Free meals/snacks onsite
* Extensive Training & Development
* Access to Covalen's Wellness Programs
* Tax Saver Travel Card
* Bike to work scheme
Equal Opportunity Employers:
We champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members.