Job Title: Account Manager
About Yuno Energy
We are a disruptive new supplier of residential electricity, revolutionizing how people interact with their energy. Our mission is to help Irish consumers save energy and money through a data-driven, app-based offering.
Our app-first approach provides radical transparency and rewards energy efficiency. We offer a clear view of users' energy habits, detailing every hour, unit, and cent of their usage - with just a few taps.
Role Overview
The Account Manager will be responsible for managing and nurturing relationships with key commercial clients. The role involves ensuring client satisfaction, driving sales growth, and maintaining a high level of customer service.
You will act as the primary point of contact for key accounts, building relationships, negotiating contracts, ensuring contract compliance and regulatory policies, resolving client issues, and identifying opportunities to expand business relationships.
* Handling inbound and outbound service sales calls
* Serving as the lead point of contact for all account management matters
* Providing support to Key Account Managers
* Ensuring all customer queries are dealt with efficiently and in a timely manner
* Building and nurturing strong, long-lasting client relationships
* Assuming ownership of customer issues and ensuring prompt resolution
* Coordinating and ensuring contract compliance & commitments are achieved from all inbound leads
* Liaising with other departments and third parties in relation to customer issues
* Collaborating with internal teams to coordinate strategies that meet client needs and align with company objectives
Ad hoc administration duties as required, embracing the pacey and dynamic nature of our commercial work environment.
Required Experience
We are looking for candidates with:
* Proven sales experience in a sales-related industry with a track record of delivering targets or KPIs
* Previous utilities experience particularly within the electricity or gas area (but not essential)
* Direct customer service experience in a sales-related environment demonstrating effective customer relationship management
* Experience of assisting with tenders and quotations
* Excellent phone manner with the ability to deal with customers in a calm, tactful and professional manner
* Proven ability to work to strict targets to achieve individual and team objectives
* A flexible approach to working
* Experience of working with a Customer Relationship Management system (beneficial)
* Excel skills and good working knowledge of MS Office in particular Excel
* A full clean driving license (ability to get to and from office as required)
Career Incentives & Benefits
We offer:
* Competitive salary & bonus structure
* Pension Contribution Scheme
* Health Insurance Group Scheme & EAP with Laya Healthcare
* Great career progression opportunities in a growing company with strong market growth
* Fast-paced and friendly team environment
* Continual training and development
* Annual leave, increasing with service
* Modern offices with excellent facilities in Sandyford and the flexibility to work remotely
* Established CSR, Wellness, and Social Committees, and great social events
* Refer a Friend Scheme
* Tax Saver Travel Tickets & Bike to Work Scheme
About Us
We are an Equal Opportunity Employer. We believe in treating all our employees, customers, and other stakeholders with dignity and respect. We're looking for diverse talent and creating an inclusive workplace that delivers exceptional, innovative services for our customers.
This is not the first time Yuno Energy has disrupted the market through innovation. In 2010, our team also created Prepay Power, Ireland's largest Pay-as-You-Go energy provider.