Location: On site / Cavan, Co. Cavan, Ireland
Job Type: Permanent / Full-time
Sector and Subsector: Hospitality | Reservations
Salary: Competitive Salary
We are looking for a Reservations Agent to join our team!
A little about the role: You will be assisting and supporting the team taking reservations calls and email enquiries for bedroom bookings at the hotel. This role will involve delivering a high level of customer service, great attention to detail, and working as part of a team.
Working hours can vary on a shift pattern from 8.30 AM - 6.30 PM plus one weekend a month upon completion of training.
Main Responsibilities:
1. Answering inbound calls for hotel bedroom reservations.
2. Responsible for inputting hotel bookings onto the hotel’s various systems.
3. Responding to email enquiries about hotel facilities and availability in a timely manner.
4. Daily administration tasks.
5. Proactively sell hotel bedrooms, ensuring the opportunity to achieve secondary spend.
6. Working as part of a team.
Excellent Employee Benefits and Career Opportunities:
* Certified Great Place to Work.
* Gold Award for Environmental Sustainability in the Tourism Industry awarded by 50 Shades Greener.
* Full training provided.
* Employee discounts & incentives.
* Full nutritious meals provided.
* Free use of gym & leisure centre.
* Employee assistance programme – free confidential helpline.
* Active employee social club.
* Company pension scheme.
* Company sick pay scheme.
* Career progression, including opportunities to gain recognised QQI LEVEL 6 third level qualifications.
What are we looking for?
* A professional telephone manner.
* The ability to handle busy situations and manage workload effectively.
* Good organisational skills and a professional attitude.
* Effective listening skills.
* Excellent communication and strong interpersonal skills.
If this sounds like the Reservations Agent role is for you, do not hesitate to apply!
Apply for this position
First Name
Last Name
E-mail
LinkedIn Profile
Phone
Location
CV File
What is your current working eligibility status in Ireland?
Are you currently based in Ireland?
How many years of experience do you have in a similar role?
What is your current transport time to Ballyconnell, Cavan?
Are you available to work midweek & weekends?
Have you been referred to this job by a current The Slieve Russell Hotel employee? No Yes
#J-18808-Ljbffr