To become a trusted partner in your nominated target accounts, developing, managing, and implementing a commercial strategy to ensure the sustainable and profitable sales growth of my clients' products, solutions, and services. As the client manager, you will be accountable for maintaining a strong working relationship with the account and our business performance within it.
Responsibilities:
1. Develop, manage, and implement the commercial strategy for your nominated target accounts, ensuring you drive cross-business collaboration to meet the customers' and company's needs.
2. Work with your target accounts to identify, understand, and define their requirements, proposing and specifying the best company solutions that bring innovation and improvement to the accounts’ operations.
3. Develop a strong services relationship with your target accounts. Map their installed base. Drive proactive and digital service plans in line with product philosophy.
4. Identify, influence, and convince key stakeholders in the decision-making process within your target accounts. Ensure you have strong working relationships at all levels and functions within your customer network, strengthening the company's position and the acceptance of our proposed solutions.
5. Identify, facilitate, and drive growth opportunities within the targeted accounts, ensuring that we work throughout the project supply chain (direct or indirect) to deliver the maximum cross-business opportunity available.
6. Work with internal colleagues across all Lines of Business, Sales, Marketing, Technical, and Technocommercial teams, countries, and centrally led account teams to ensure effective regional, national, and international collaboration.
7. Act as the single point of contact for all target accounts. Take responsibility to ensure that customer issues are owned and resolved (by the most appropriate owners within the business units) to a satisfactory level.
8. Using our CRM tool, ensure that all activity and opportunities within your target accounts are detailed. Using the CRM fully, track the opportunities from concept to delivery, ensuring we are correctly resourced to support the account and that supply chain partners are engaged.
9. Develop your business understanding to ensure you are fully versed in our strategic initiatives and have the ability to articulate and sell our company's product story and the value it brings to customers' operations.
Minimum Qualifications:
* University Graduate or equivalent experience.
* Strong and demonstrable sales success at the executive level; strong relationship management skills; proven ability to follow sales processes and work to demanding timescales.
* 3 years plus experience in sales and solution selling.
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