About NSUS LimitedNSUS Limited powers GGPoker, the world’s largest online poker room, which has revolutionized the online poker industry. As an exclusive partner of the World Series of Poker, the most renowned poker brand, GGPoker is home to seven-time WSOP bracelet winner Daniel Negreanu.Our passionate and experienced team of over 400 employees operates from our headquarters in Canada, with global offices in Europe and Asia. We are continuously seeking talented, ambitious individuals to join our success story and help us maintain our position as industry leaders.The RoleWe are looking for ambitious English-speaking Customer Relations Executives to join our Dublin-based team. Reporting directly to the Customer Service Manager, you will be an integral part of our Customer Service team, delivering top-tier service to GGPoker customers.As a Customer Relations Executive, you will act as a friendly and knowledgeable ambassador for the GGPoker brand, liaising with players via email, live chat, and social media to resolve queries and provide exceptional customer experiences.Join us in shaping the evolution of the world’s most exciting card game, casino game, and sports betting products.Core Hours: 08:00-17:00, five days per week (days determined by business needs)Key ResponsibilitiesRespond to customer queries via email, live chat, and social mediaBuild and maintain a comprehensive Customer Support & Fraud knowledge baseAdhere to operational and regulatory processes, including Know Your Customer (KYC), GDPR, and account security best practicesAssess deposits and withdrawals, focusing on risk and fraud detection, including verification, due diligence, payment patterns, activity history, and communicationCollaborate with the Money Laundering Reporting Officer (MLRO) and submit internal Suspicious Transactions Reports (STR) when necessaryPerform ad hoc operational duties as requiredEssential RequirementsExcellent English communication skillsMinimum of one year’s experience in a similar role within the online gaming sectorKnowledge of customer support best practicesProven team player with a positive attitudeProficiency in modern productivity platforms (Microsoft Office, Google Suite, etc.)Ability to manage multiple projects simultaneouslyDesirable SkillsPassion for online gaming, including poker and sports betting, or a willingness to learnThird-level degreeStrong customer service mindsetEnthusiastic and friendly team playerWhat We OfferCompetitive salary (€28k-€32k DOE)Private health insurancePension contributionBiannual bonusSubsidised gym membershipSubsidised travel cardsParking (depending on office location)Job Type: Full-timeLocation: Dublin