Job Description
This position assists the eCommerce Manager in managing the customer experience. Responsibilities include gathering market requirements, creating product backlog items, and conducting market research for service optimization.
Key Responsibilities:
* Collaborate with business and product teams to define system requirements for a seamless customer experience.
* Create product backlog items, including user stories and defects, with relevant requirements and acceptance criteria.
* Work with Business users to document test cases and facilitate UAT processes.
* Identify business process changes through new requirements and manage knowledge repository.
* Manage site feature requests and gather related business and product requirements.
* Maintain documentation of site functionality and business rules.
Specific Knowledge & Skills:
* 3+ years' experience as a business analyst, preferably in eCommerce.
* Proficient in user and customer research, user acceptance testing, and UX design.
* Experience with web analytics management, A/B testing, and end-user training.
* Expertise in business/site requirements management and training others.
* Familiarity with eCommerce technology, content management systems, and DevOps management.
* Collaborative skills, accountability, and strong business acumen.
General Skills & Competencies:
* Industry practice understanding.
* Proficiency with tools, systems, and procedures.
* Basic planning, organizational, decision-making, and problem-solving skills.
* Effective communication, presentation, and public speaking skills.
* Interpersonal and conflict resolution skills.
* Professional credibility development.
Minimum Work Experience:
Typically 3-5 years of increasing responsibility in applicable professional experience.
Preferred Education:
A Bachelor's Degree or global equivalent in a related discipline.
Travel/Physical Demands:
Travel: less than 10%. Office environment. No special physical demands required.