Servisource, part of the Cpl Group, wishes to appoint a Client Services Coordinator to join our existing team. The potential candidate will be supporting the Client Relationship Manager and the wider team in the ongoing coordination of projects.
The ideal candidate is outgoing, personable and a problem solver with a positive, enthusiastic attitude. The right person for this job will be driven to succeed. This job is fast paced and would suit someone who enjoys a challenge and working with others to achieve optimum results and high calibre staffing solutions for our candidates.
Duties of the role include but are not limited to the following:
* Placing staff with clients across the healthcare temporary staffing division and fulfilling vacancies ensuring all is recorded on the booking system.
* Adequately filling all open shifts in a timely manner and coordinating with staff and clients effectively.
* Keeping in regular contact with clients to supply feedback on their requirements and to check for any further needs.
* Assisting with employee queries to ensure that they are resolved without delay.
* Ensuring all staff are fully compliant adhering to company standards prior to placement with a client.
* Ensuring that all staff are following timesheet policy and procedural guidelines to ensure payroll efficiency.
* Dealing with payroll enquiries directly from staff, liaising with payroll and delivering query outcomes to staff to the best of your ability.
* Adequately liaising with the Compliance and Training Departments to ensure ongoing mandatory training requirements are fulfilled and compliance documentation is up to date.
* Working closely with the Business Development Manager and providing feedback to assist with staff and client planning.
* Ensuring that all internal systems are being used to full capacity and that all contact with clients and staff are logged adequately.
Role Requirements:
* Minimum of 1 years’ experience in a similar role.
* Excellent interpersonal, communication and follow-up skills.
* The ability to listen, guide, and coordinate staff efficiently.
* Strong planning and organization skills.
* Ability to prioritize effectively and work to targets.
* Highly motivated with pride in one's work being key to success in this role.
* Cultivating relationships with existing clients and building new client relationships.
* Proficient user of Microsoft Office package.
* Ability to work independently as well as part of a team.
About Us:
Servisource, part of the Cpl Group, is a leading provider of high quality and innovative recruitment, care, and support services, with over 20 years’ experience across a number of sector specialities.
With over employees in 8 offices across Ireland and the United Kingdom, we provide a local and personal service with a national and international reach. With ambitious strategic growth plans to further grow within the UK and expand into the US market, it is a very exciting time to join Servisource.
Organisational Benefits:
We are committed to providing a positive employee experience where everyone can gain access to meaningful and challenging work with opportunities for growth and career progression. As part of the Cpl Group, we have recently been listed as the 4th Best Place To Work in the large category in Ireland and recognized as one of the Best Places To Work for Women.
What we offer:
* Competitive Financial and Benefits package.
* Flexibility and Smart Working Practices.
* Career Development Progression opportunities.
* Further Learning & Development opportunities.
* Vibrant Sports & Social club.
Our Core Values are an integral part of our organizational culture. The ideal candidate will possess the ability to understand, demonstrate and apply our Core Values:
* Accountability
* Empowerment
* Effective communication
*Due to the nature of the business, management reserves the right to amend the job description in line with the needs of the business and current economic climate.*
All applications will be treated with the strictest of confidence.
If you wish to apply for the above-named role, please send an updated CV quoting the job reference number JO-- in the subject bar of your email.
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