Principal Contract Manager, Strategic Accounts (German & French)
The Strategic Accounts team at HubSpot sits at the highest-touch end of the Customer Success organization. This team works with our highest paying and Lighthouse customers to help them see extraordinary growth through education, business consulting and delight.
As a Principal Contract Manager at HubSpot, you will be in charge of managing customer contracts, handling customer inquiries and renewals, and focusing on maximizing customer investment. Your responsibilities include negotiating value-driven renewals, collaborating with customers and internal stakeholders to drive account growth, and ensuring a positive customer experience throughout the contract renewal process. You will also play a key role in forecasting, contributing to process improvements, mentoring less experienced colleagues, and supporting strategic initiatives within our Contract Management and Customer Success team.
This role can be @office @flex or @home work preferences across Ireland, Germany, France and the UK.
In this role, you’ll get to:
* Negotiate value-driven renewals and contract changes while ensuring a superb customer experience.
* Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities.
* Collaborate with Sales Representatives, Customer Success Managers, Management and Legal teams to execute the contract renewal process and ensure a positive experience for the customer.
* Establish cooperative working relationships with customers.
* Lead forecasting discussions and pipeline reviews with internal colleagues.
* Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks.
* Mentor less experienced Contract Managers to help them learn the ins and outs of the role, best practices, and new skills.
* Contribute to the strategic evolution of our Contract Management and Customer Success organization by assisting with projects, pilots, and other operational or strategic initiatives.
* Improve forecast accuracy and consistency
* Work with senior internal and external stakeholders
* Develop your understanding of SaaS economics
* Deliver best in class service to our upmarket customers (200+ employees)
* Partner with our upmarket customers to understand how best to achieve their goals and solve their challenges
We are looking for people who:
* Experience in working with Legal teams to manage complex contract specifications
* Experience working with large organizations (200+ employees)
* Are passionate about creating a great customer experience
* Demonstrate the ability to consistently over-perform versus their targets and other primary metrics
* Consistently make significant contributions beyond the day-to-day of their role through mentorship, participation in initiatives or projects, etc.
* Work autonomously and strategically
* Solve problems with curiosity and creativity
* Seek to understand multiple perspectives in a situation
* Have growth driven negotiation skills
* Show clear communication skills with the ability to effectively lead a phone conversation
* Possess prioritization and organizational skills with attention to detail
* Embrace a dynamic and motivating environment
* Invest in relationships with customers and colleagues
* Contribute to a positive team environment of equality and inclusion
* Have 3-5 years of experience working in contract or renewal management (or in a similar role)
* Speaks English and German fluently. French fluency is an added bonus.
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