GET TO KNOW US
Longchamp has a long and storied tradition. They are a French luxury brand, steeped in the tradition and heritage of artisan manufacturing and their French heritage. The company is known for its handbags in leather and canvas, luggage, fashion accessories, and ready-to-wear, with Arnotts being the only Boutique in Ireland. The brand is now distributed in more than 300 stores around the world and is still owned and managed by the Cassegrain family, holding family values.
KNOW THE ROLE
As an ambassador for the Longchamp company, you represent the brand image and embody its values at all times. Your role includes greeting and advising customers, developing the customer base, and building loyalty to the brand and its products to achieve the sales, service, and customer targets set by management.
Customer Service
* Greeting and assisting local and international customers, adopting a proactive approach when introducing them to the brand, collections, and product lines.
* Listening to and identifying the customer's needs.
* Ensuring customer service policy is respected: delivering sincere and impeccable customer service in accordance with the steps in the company's sales process to ensure that every customer has a memorable and unique experience.
* Developing an effective sales pitch.
* Demonstrating proficiency in complementary and additional sales techniques.
* Delivering after-sales service, dealing with any customer dissatisfaction & complaints by offering solutions that best meet customers' needs.
* Sales and promotions preparations.
Clienteling
* Building customer loyalty and ensuring personalised follow-up to maintain ongoing and appropriate contact with the customer.
* Developing and actively monitoring the store's customer portfolio using the CRM resources available.
Organisation
* Key holder for opening and closing the store, if applicable and as required.
* Opening and closing the checkout, cashing up when necessary.
* Ticketing when necessary.
* Deliveries and floor replenishment, when necessary.
* Ensuring that the store operates efficiently.
* Ensuring that products are displayed in line with the company's image and merchandising standards.
* Assisting with annual and rolling stock-takes.
* Assisting with stock control and suggesting where restocking may be required.
KNOW HOW WE WORK
Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
We Are More Than Shops: We create enjoyable places to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.
We are Curators: Our unique range of products and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.
We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.
We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate, and commercial.
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