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Joining a team of seven Customer Service Representatives, and a Team Lead. The customer service agent is a ‘people person’ and provides a professional and customer-focused skill set. The customer service agent helps our customers by providing information on our products and services, answering questions, and managing complaints.
Key Responsibilities
1. Maintaining a positive, empathetic, and professional attitude toward customers always
2. Responding promptly to customer inquiries
3. Handling a high volume of calls
4. Communicating with customers via phone, email, live chat, or face-to-face
5. Acknowledging and resolving customer complaints
6. Communicating and coordinating with colleagues, as necessary
7. Providing feedback on the efficiency of the customer service process
8. Ensuring customer satisfaction and providing professional customer support
Qualifications:
1. Gained at least one year of relevant experience, preferably in a customer service environment
2. Good communication skills with an excellent telephone manner
3. Demonstrated a good working knowledge of Excel and Word
4. Organized, diplomatic, and a good team player
5. A proven ability to work to targets and timelines
6. Available to work a 39-hour week Mon-Fri and the odd Sat and Bank holiday (rotated between the team)
7. Own transport required as no public transport services this part of the city.
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