Compupac seeks to hire an experienced IT Field Service Engineer to provide on-site and remote technical support and advice to users across multiple sites, platforms, and technologies. The successful candidate will be based in our Sligo office.
Minimum Requirements
1. Third level IT qualification or recognized industry/professional qualifications.
2. Minimum 2-3 years industry experience in a similar role.
3. You must hold a valid full driving license as service delivery may be remote or onsite for the customer.
Responsibilities
* Laptop & Desktop: Diagnosing and troubleshooting issues, patching, imaging, and replacing hardware components as required.
* Printers: Diagnosing and troubleshooting issues and repairing or replacing hardware components as required.
* Servers: Diagnosing and troubleshooting issues and repairing or replacing hardware components as required.
* Networking: Diagnosing and troubleshooting customer network issues.
* Configuration & Installation: Configure and install Desktops, laptops, printers, switches and routers and other types of IT hardware and assist with onsite server installations as required.
* Internal Processes: Follow all company guidelines and internal processes. Update tickets in a timely manner and follow agreed workflow and escalation procedures.
Key Skills
* Excellent knowledge of Windows operating system.
* Good knowledge of Windows server operating systems.
* Ability to carry out laptop and desktop teardowns and replace individual components as required.
* Ability to carry out printer teardowns and replace individual components as required.
* Good working knowledge of Microsoft Active Directory administration.
* Good working knowledge of Microsoft Office 365 administration.
* Good working knowledge of networking including switch and router installation and configuration.
* Good diagnostic and problem-solving skills.
* Good communication skills with a strong customer focus.
* Ability to work as part of a team to deliver projects on time.
* Cisco CCNA or relevant network experience.
Seniority Level: Mid-Senior level
Employment Type: Full-time
Industries: Computer Hardware Manufacturing
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