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My client is a European leading construction company who manage complex engineering projects for global customers. They are currently looking to hire an IT Support Analyst.
Scope of the Role:
You will provide front line & field IT support. Co-ordinate and manage site office setups and changes.
Key Responsibilities of the Role:
* Managing support calls from end users via different channels: helpdesk system, email, voicemail, telephone or in person
* Resolution of support calls in accordance with established Service Level Agreements – be that by the first line support person or by forwarding the ticket to other relevant personnel e.g. System admin or third-party support resource
* Logging all support calls and follow up with caller to confirm problem resolution.
* Performing a range of systems administrative tasks under supervision of System Admin
* Installing new computers and network equipment in site offices, including overseas locations (UK, Mainland Europe)
Essential Criteria for the Role:
* Good knowledge of Microsoft desktop operating systems with main focus on Windows 10 Enterprise.
* Experience with supporting standard office applications (Microsoft Office, AutoCAD, Adobe Acrobat, MS Teams, SAP)
* Good knowledge of Mobile Operating Systems (iOS, Android) and MDM platforms (Intune, Airwatch, MobileIron)
* Familiarity with Microsoft Server / Active Directory environment (end users/groups management)
* Experience with managing end users in Office.
* Knowledge of sharing files and printers in Microsoft Windows network
* Familiarity with TCP/IP network
* Basic knowledge of Cisco switches (concept of vlans, subnets, trunks)
* Familiarity with remote support / access tools (LogMeIn, RDP)
EU Passport holders only please. Office location is South County Dublin.
Lovely opportunity to join an experienced team. The role is hybrid and offering a salary of €45, plus package. Please contact for more details.
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