Job Summary:
We are seeking an experienced and driven Retail Branch Manager with a strong knowledge of agriculture to oversee the daily operations of our retail branch. The ideal candidate will have a passion for agriculture, a proven track record in retail management, and the ability to drive sales and team performance. As the Retail Branch Manager, you will ensure excellent customer service, manage a diverse team, maintain stock levels, and drive the growth of the business within the agricultural sector.
Key Responsibilities:
1. Branch Operations Management:
* Oversee the daily operations of the retail branch, ensuring that all activities run smoothly, efficiently, and in line with company standards.
* Manage the store’s inventory, ensuring products, especially agriculture-related goods (seeds, fertilizers, equipment, etc.), are well-stocked and organized.
* Coordinate with suppliers and the head office to ensure timely deliveries and the availability of key agricultural products.
* Maintain branch compliance with health and safety regulations, especially for agricultural chemicals, fertilizers, and machinery.
1. Customer Service and Sales:
* Provide excellent customer service, offering expert advice on agricultural products and services to meet the needs of farmers, landscapers, and other customers.
* Act as the primary point of contact for customer inquiries, product information, and any complaints or concerns, resolving them efficiently.
* Develop strategies to increase sales, focusing on agriculture-related products and services. Monitor and improve branch sales performance.
* Drive promotional activities and seasonal campaigns to boost foot traffic and sales.
2. Team Leadership and Development:
* Lead, motivate, and develop a team of retail staff to achieve high levels of performance and customer satisfaction.
* Conduct regular training sessions to ensure staff are knowledgeable about agricultural products, services, and industry trends.
* Create and maintain a positive, productive work environment that fosters teamwork and high morale.
* Manage staff schedules and allocate resources efficiently to ensure operational effectiveness.
3. Inventory Control and Stock Management:
* Monitor stock levels and ensure that agricultural products are properly categorized and stored.
* Implement stock rotation and manage stocktake procedures to reduce waste and ensure accurate inventory.
* Work with the purchasing team to forecast demand for agriculture-related items and plan orders accordingly.
4. Financial Management:
* Oversee the branch budget and ensure expenses are within approved limits.
* Prepare and analyze sales reports to track progress and identify areas for improvement.
* Implement cost control measures and identify opportunities for profit growth.
5. Agricultural Knowledge:
* Utilize knowledge of agriculture to provide tailored advice to customers, including understanding the needs of local farmers, crop producers, and those involved in land and property management.
* Stay up to date with trends and innovations in the agricultural sector, including new farming technologies, fertilizers, seeds, and pest control solutions.
* Assist in developing the branch’s product range to better cater to the needs of the local agricultural community.
Qualifications & Skills:
1. Essential:
* Proven experience as a Retail Manager, Branch Manager, or similar role, ideally in an agricultural or related retail setting.
* Strong knowledge of agriculture, including products such as seeds, fertilizers, machinery, and pest control solutions.
* Strong leadership and team management skills, with the ability to motivate and develop a team.
* Excellent customer service and interpersonal skills, with the ability to build strong relationships with customers in the agricultural sector.
* Solid financial acumen, with experience managing budgets and sales targets.
* Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
* Strong organizational and problem-solving skills.
6. Desirable:
* A degree or certification in Agriculture, Agribusiness, or a related field.
* Previous experience managing a retail store or branch in a rural or agricultural setting.
* Knowledge of the local agricultural community and market trends.
* Familiarity with agricultural machinery or equipment.
* Experience in using retail management software or inventory control systems.
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