Closing date for receipt of applications is Friday (29/11) at 17:00
Agency support not required for this role
About Pepper Advantage Ireland:
Pepper Advantage Ireland has been instrumental in helping Irish individuals, businesses and investors navigate their financial journey since 2012. We manage over €20bn worth of assets and have a skilled team of more than 600 people across Dublin and Shannon. We’re here to service loans and mortgages which includes processing loan payments and when needed, working with customers to resolve late payments or assist with financial difficulties.
As part of the international Pepper Advantage Group, we combine local knowledge with global expertise. With operations across the UK, Europe and Southeast Asia, we employ over 3,500 people and have over €50bn in assets under management.
About this role:
The purpose of the Agent - Operations Support is to complete all administration functions to support the business. Ensure that this is achieved in the context of controlled policies and procedures while providing exceptional customer service and minimising risk.
Location: Shannon
Permanent/Full time
Key Responsibilities
Operational Support
1. 100% of post is completed daily
2. Ensure post is assigned to the relevant departments
3. All outgoing post Franked and ready by 4pm daily
4. Operations Mailbox queries actioned daily
5. All invoices kept up to date
6. Client administration to be processed daily within agreed timelines (share point/system admin)
7. Management Information from SharePoint to be provided to key stakeholders and client as appropriate
Quality Control
1. Ensure systems are accurately updated with all relevant information
2. Cheques updated & sent to Dublin
3. Actioned work closed down on SharePoint
Customer Service
1. Retrieval of paperwork from Wincanton as required
2. Maintain the flow of incoming post to the business units
3. Highlight any process that could be improved on and communicate to the business units Managers
Compliance through Risk Management
1. Conduct all tasks in a manner compliant with all policies, procedures, legislative and regulatory requirements
Skills & Experience
1. Leaving certificate or equivalent
2. Previous experience working in an administrative role
Key Performance Indicators
1. Daily spot-checks on Ops Mailbox
2. Feedback from business functions
3. Weekly Audits
4. Feedback provided during one to ones
5. Accuracy and timeliness of Management Information
6. Adherence to all policies, procedures, legislative and regulatory requirements
7. IT Knowledge
8. Risk
9. Communication
10. Accuracy & Quality
11. Adaptability/Dealing with Change
12. Flexibility
13. Organisational Skills
Pepper is an equal opportunity employer.
Role Profiles are subject to change in line with business needs.
For more information on this role please email recruitment@peppergroup.ie
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