CUSTOMER SERVICE SPECIALIST - FRENCH/DUTCH SPEAKING
My client, a global operational hub based in Galway City, seeks to hire a Customer Service specialist for an initial 12-month fixed-term contract with the potential for permanency.
As the first point of contact, you will support customers and key distributors across Europe, handling various tasks such as order processing, problem-solving, administrative support for the commercial sales team, and logistics support for both internal and external customers.
Key Responsibilities:
* Process all orders received via the CRM system, primarily through email, with some also received via phone, fax, or directly through our online system.
* Communicate proactively with internal and external customers regarding order status and other topics in a professional, positive, and courteous manner.
* Review and maintain customers' open orders on a daily basis.
* Investigate and resolve order processing issues reported by customers and work cross-functionally with other departments to resolve customer queries.
* Resolve e-mail, fax, and telephone inquiries and liaise directly with customers on various issues such as pricing, inventory availability, terms, delivery, or general questions.
* Collaborate with other departments to ensure accuracy of data maintained on SAP.
* Keep customer account changes up to date and communicated to the commercial sales team.
* Stay up-to-date on products, inventory levels, special requirements, and promotions, communicated from various departments to support the delivery of an excellent customer service.
* Communicate regularly with your Team Lead on all changes, issues, and potential concerns with any customer accounts. Employees are empowered to share ideas and drive continuous improvement.
* Work with our central warehouse and supply chain team regarding inventory, escalations, and customer inquiries. Complete all customer or staff requested reporting supporting internal and external data requests.
* Develop and maintain fruitful customer and internal colleague relationships.
* Be responsible for complying with and executing applicable Quality Management System (QMS) processes to support the delivery of an excellent customer experience.
* Carry out duties in compliance with established business policies and procedures.
* Demonstrate commitment to the development, implementation, and effectiveness of applicable Quality Processes as per ISO, FDA, and other regulatory agencies.
* Exhibit professional behavior with both internal and external business associates that reflects positively on the company and is consistent with the company's policies and practices.
* Maintain awareness of the quality consequences that may occur from improper job performance.
* Perform other duties and projects as assigned.
Requirements:
* Fluency in both Dutch and French is required.
* A self-starter ready to take initiative.
* A professional attitude.
* An interactive and engaging personality.
* A multi-tasker with excellent time management skills.
* Adaptable and flexible.
* Ability to deal with changing priorities.
* Eagerness and willingness to learn.
* Problem-solving skills.
* Experience dealing with ambiguity.
* Innate creativity.
* Drive for results.
* Excellent verbal and written communication skills.
* A team player.
* Proficient in MS Office programs such as Word, Excel, and Outlook, and comfortable with IT systems.
* Strong computer navigation and typing skills.
* Good attention to detail, a critical thinker, experienced at investigating and resolving complex issues.
* Effective collaboration with others.
* Professional communication.
* Good email etiquette.
* Ability to work independently and as part of a team.
* Effective in a fast-paced environment with changing priorities.
* SAP or other ERP system experience is a significant advantage.
* Previous customer service experience is desired, preferably in the healthcare industry but not essential.