Job Summary
This is a key role within the Bank for application management of BCS SFIA, Smartsheet Resource Manager and Power BI. The IT Technical Analyst will ensure the processes for supporting these systems are effectively designed in collaboration with key stakeholders (IT functions, HR, Finance), maintain the applications and underlying data integrity and currency, and develop insightful reports for relevant audiences.
Responsibilities
* Configure platforms to meet GT organisation needs, including setting up modules, workflows, user permissions, reporting and handling complex queries.
* Trouble shoot & Technical Support -point of contact and lead troubleshooting efforts for these platforms, working with vendors on diagnosing and resolving system errors, performance issues or integration issues.
* Proactively identify issues, in particular in relation to performance, and provide the necessary solutions.
* Work with the infrastructure teams within the bank for connectivity, software upgrades and data related activities
* Provide support and training for users including Group Tech employees and management. Address users'questions and concerns regarding navigating the applications.
* Develop user guides and training materials.
* Maintain up to date technical knowledge and ensure the wider team is upskilled and informed in relation to administrator responsibilities.
* Providing assurance that user stories or requirements have been met and required practice has been followed to address accessibility, usability, security, health and safety.
Data Management
* Ensure integrity of data within system and associated processes to ensure accuracy of weekly and monthly reporting and MI to Head of Strategic Change Management, Group Tech Leadership Team and relevant Group Technology Committees.
* Implementing data management practices for in scope applications.
Process Improvement
* Analysing and designing processes to support and optimise strategic and tactical resource management utilising in scope systems and teams.
* Develop and maintain an environment of innovation and continuous improvement, focusing on quality, cost reduction and process development.
* Support the Head of Strategic Change Management in implementing changes in processes and systems to deliver productivity and service improvements.
Risk Management
* Identify and control risks in advance and make suggestions to the team about how to mitigate against risks.
* Maintain awareness of all compliance, regulatory and legal directives and support development of approaches to minimise risk and potential damage to our reputation.
* Ensure these systems comply with our organisations security standards and legal requirements, working closely with our TPM and TPRA teams.
* Support the management of risk by ensuring that product services and processes operate as intended.
Leadership
* Build credibility and establish good working relationships with the business, other teams within IT, Group IT / IT Services and third parties.